COS seeks a Global Customer Experience Manager to define and deliver the in-store service strategy across markets. You will collaborate with Retail, Brand and Operations to shape the service programme and enable consistent execution in-store, driving customer engagement and commercial performance across the global network.
You will partner with regional teams, translate brand expectations into service behaviours, and develop tools to support store teams.
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Global In-Store Experience Lead (Hybrid) employer: COS
COS is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our vibrant London Head Office. As a Knitwear Buyer, you will not only have the opportunity to lead exciting product development but also benefit from continuous professional growth and mentorship within a supportive team environment. With a focus on creativity and commercial success, COS offers a unique platform for you to thrive in the fashion industry while enjoying a dynamic and inclusive workplace.
