At a Glance
- Tasks: Lead a passionate team to create unforgettable customer experiences and drive store performance.
- Company: Join COS, a brand known for luxury, quality, and innovative fashion.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and professional development opportunities.
- Other info: Full-time role with a dynamic environment and growth potential.
- Why this job: Be at the forefront of fashion while making a real impact on customer journeys.
- Qualifications: Customer-focused, excellent communicator, and proven team leader with a passion for retail.
The predicted salary is between 30000 - 40000 € per year.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
- Analyse sales data and collaborate with the Store Manager to maximise department performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store operations, ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer.
- Step into the role of Store when required, ensuring continuity in leadership and performance.
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
This is a full-time position with a contract of 39 hours a week, based in our Cos, Kings Road store. Apply by uploading your CV in English as soon as possible. We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers across the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Floor Manager, Kings Road employer: Cos
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located on Kings Road, our team enjoys a generous 25% staff discount across all H&M Group brands and participates in the H&M Incentive Program, which rewards contributions and supports career advancement. We are committed to fostering an inclusive and diverse workplace, ensuring every team member feels valued and empowered to deliver outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager, Kings Road
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's products, values, and customer service ethos. This way, when you walk into that interview, you can show off your passion and knowledge, making a great impression.
✨Tip Number 2
Practice your leadership skills! Think about how you would motivate a team or handle a tricky customer situation. Role-playing these scenarios with a friend can help you feel more confident and prepared for those tough questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the COS team and ready to contribute to our amazing culture.
We think you need these skills to ace Floor Manager, Kings Road
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fashion and customer service shine through. We want to see how much you love engaging with customers and sharing your product knowledge!
Tailor Your CV:Make sure your CV is tailored to the Floor Manager role. Highlight your leadership experience and any relevant achievements that demonstrate your ability to motivate a team and drive results.
Be Authentic:We appreciate authenticity! Use your own voice in your application. Share personal stories or experiences that showcase your skills and how they align with our brand values.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at COS.
How to prepare for a job interview at Cos
✨Know the Brand Inside Out
Before your interview, dive deep into COS's brand values, product offerings, and recent collections. Understanding their commitment to quality and craftsmanship will help you articulate how you can contribute to creating exceptional customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others and maintain high service standards, as this is crucial for the Floor Manager role. Be ready to discuss how you would inspire your team at COS.
✨Demonstrate Customer-Centric Thinking
Think about specific instances where you've gone above and beyond for customers. Share these stories during your interview to illustrate your passion for delivering outstanding service and how you can create memorable experiences for shoppers at COS.
✨Be Ready to Discuss KPIs
Familiarise yourself with key retail performance indicators and be prepared to discuss how you've used data to drive sales and improve store operations. This shows that you understand the business side of retail and can contribute to maximising department performance.
