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- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join H&M Group, a global leader in fashion retail committed to diversity and inclusion.
- Benefits: Enjoy a 25% staff discount, participation in the H&M Incentive Program, and valuable development opportunities.
- Why this job: Be part of a dynamic environment where your leadership shapes customer journeys and team success.
- Qualifications: Customer-focused, excellent communicator, and proven team leader with a passion for retail.
- Other info: Full-time role at our COS store in St James Quarter, Edinburgh; flexible hours required.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description
As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store when required, ensuring continuity in leadership and performance
Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills
Additional Information
This is a full-time position with a contract of 39 hours a week in our COS store in St James Quarter, Edinburgh. Apply by uploading your CV in English as soon as possible.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Employment type
Full-time
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Floor Manager, Edinburgh employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager, Edinburgh
✨Tip Number 1
Familiarise yourself with the brand's values and customer service philosophy. Understanding what makes the store unique will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your ability to analyse sales data by preparing examples of how you've used KPIs in previous roles to drive performance. This will demonstrate your analytical thinking and operational excellence, which are key for the Floor Manager position.
✨Tip Number 3
Prepare to discuss your experience in team leadership and development. Think of specific instances where you've motivated a team or nurtured talent, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 4
Be ready to share your thoughts on customer engagement strategies. Since the role focuses heavily on creating memorable customer experiences, having innovative ideas on how to enhance customer interactions will set you apart from other candidates.
We think you need these skills to ace Floor Manager, Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to create excellent customer experiences and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the products and your commitment to outstanding customer service. Mention how your previous experiences align with the responsibilities of a Floor Manager and how you can contribute to the store's success.
Highlight Key Skills: In your application, emphasise skills such as analytical thinking, adaptability, and coaching abilities. Provide concrete examples of how you've used these skills in past roles to drive performance and improve team dynamics.
Show Enthusiasm for the Brand: Demonstrate your genuine interest in the brand and its products throughout your application. This could be through mentioning specific products you love or discussing how you align with the company's values on inclusion and diversity.
How to prepare for a job interview at Cos
✨Showcase Your Customer Focus
As a Floor Manager, your ability to engage with customers is crucial. Prepare examples of how you've delivered outstanding service in the past and be ready to discuss your approach to creating memorable customer experiences.
✨Demonstrate Product Passion
Express your genuine interest in the products offered by the company. Be prepared to discuss specific products you love and how you would share that enthusiasm with customers to enhance their shopping experience.
✨Highlight Leadership Experience
Share your experiences in leading and motivating teams. Discuss how you've organised team efforts in fast-paced environments and provide examples of how you've supported team members' growth through coaching and development.
✨Prepare for Operational Questions
Understand key retail KPIs and be ready to discuss how you've used data to drive performance in previous roles. Think about how you would ensure operational excellence and maintain high standards in store presentation.