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- Tasks: Lead a passionate team to create unforgettable customer experiences and drive store performance.
- Company: Join COS, a brand known for its luxury fashion and exceptional craftsmanship.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and valuable development opportunities.
- Why this job: Be at the forefront of fashion while making a real impact on customer journeys.
- Qualifications: Customer-focused, team leader with a passion for products and a desire to learn.
- Other info: Full-time role in a dynamic environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s welcoming, inspiring, and drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store when required, ensuring continuity in leadership and performance
Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills
Additional Information
This is a full-time position with a contract of 39 hours a week in our COS store in Canary Wharf. Apply by uploading your CV in English as soon as possible.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Employment Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Management
- Industries: Retail
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Floor Manager, Canary Wharf employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager, Canary Wharf
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's products, values, and customer service approach. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of a Floor Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the COS team!
We think you need these skills to ace Floor Manager, Canary Wharf
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fashion and customer service shine through. We want to see how much you love engaging with customers and sharing your product knowledge!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Floor Manager role. Use keywords from the job description to show us you understand what we're looking for.
Be Authentic: We appreciate genuine applications! Share your personal experiences and how they’ve shaped your approach to leadership and customer service. This helps us get to know the real you.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Cos
✨Know Your Products Inside Out
As a Floor Manager, you'll need to demonstrate a genuine passion for the products. Make sure you research COS's latest collections and understand the craftsmanship behind them. This will not only impress your interviewers but also show that you're ready to engage customers with expert styling advice.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or improved team performance. Be ready to discuss your approach to coaching and development, as this is crucial for the role.
✨Demonstrate Customer-Centric Thinking
Since delivering excellent customer service is key, come prepared with stories that highlight your customer engagement skills. Share specific instances where you went above and beyond to create memorable experiences for customers, showing that you truly care about their journey.
✨Be Ready to Analyse Data
Familiarise yourself with retail KPIs and be prepared to discuss how you've used data to drive performance in previous roles. This could include sales figures, customer feedback, or inventory management. Showing that you can think analytically will set you apart from other candidates.