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- Tasks: Enhance customer experience through coaching and training store teams.
- Company: Leading fashion retailer in Greater London with a focus on service excellence.
- Benefits: Full-time contract, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction in the fashion industry.
- Qualifications: Experience in customer service and coaching skills are essential.
- Other info: Dynamic role with a mix of in-office and remote work.
The predicted salary is between 36000 - 60000 £ per year.
A leading fashion retailer in Greater London seeks an EU Customer Service Lead to enhance customer experience through service excellence and coaching. In this role, you will work closely with store teams to increase conversion rates and improve customer satisfaction.
Key responsibilities include:
- Delivering coaching sessions
- Monitoring KPIs
- Creating e-learning content
The position is full time on a 12-month contract, with a blend of in-office and remote work required.
EU Customer Service Coach & Training Lead employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Customer Service Coach & Training Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and coaching. We should also think about how we can showcase our experience in enhancing customer satisfaction.
✨Tip Number 3
Show off our skills! If we have any e-learning content or training materials we've created, bring them along to the interview. It’s a great way to demonstrate our expertise in coaching.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace EU Customer Service Coach & Training Lead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can enhance the customer experience and why you're excited about coaching others in this area.
Highlight Relevant Experience: Make sure to showcase any previous roles where you've delivered coaching or training. We love seeing examples of how you've improved customer satisfaction or increased conversion rates in your past positions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cos
✨Know the Company Inside Out
Before your interview, make sure you research the fashion retailer thoroughly. Understand their brand values, customer service philosophy, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Coaching Scenarios
Since the role involves delivering coaching sessions, be ready to discuss your coaching style and techniques. Think of specific examples where you've successfully trained or mentored others, and how you measured their progress. This will demonstrate your capability to enhance customer experience through effective coaching.
✨Familiarise Yourself with KPIs
As monitoring KPIs is a key responsibility, brush up on relevant metrics related to customer service and sales conversion rates. Be prepared to discuss how you’ve used KPIs in previous roles to drive improvements and what strategies you would implement to achieve targets in this position.
✨Showcase Your E-Learning Skills
Since creating e-learning content is part of the job, think about any experience you have in developing training materials. Bring examples if possible, and be ready to discuss how you would approach creating engaging and effective e-learning modules tailored to the needs of the store teams.
