Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. Job Description As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. Key Responsibilities Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience Analyse sales data and collaborate with the Store Manager to maximise department performance Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards Support recruitment efforts and ensure effective onboarding and training for new team members Identify and nurture future talent, contributing to development plans that support team progression Oversee daily store operations, ensuring efficiency and alignment with brand standards Act as a brand ambassador, consistently delivering the best possible experience for every customer Step into the role of Store when required, ensuring continuity in leadership and performance Qualifications Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service. Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Excellent Communication: Clear, confident, and empathetic in both customer and team interactions. Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards. Coaching
COS Floor Manager, Edinburgh employer: COS
COS is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our vibrant London Head Office. As a Knitwear Buyer, you will not only have the opportunity to lead exciting product development but also benefit from continuous professional growth and mentorship within a supportive team environment. With a focus on creativity and commercial success, COS offers a unique platform for you to thrive in the fashion industry while enjoying a dynamic and inclusive workplace.
