Remote Site Operations Coordinator in Eastbourne

As the Site Operations Coordinator, you are responsible for planning, briefing, and co-ordinating content updates for COS E-Commerce websites to achieve a relevant customer journey, optimising user experience and maximising sales while adhering to COS standards for quality at all times. In this role, you will work together with the site operation team and be responsible for site stability, incident management and reporting to optimise site speed.

What you will do:

• Develop and implement weekly site plans based on regional commercial strategies and the digital marketing calendar, manage promotions and sales activations, ensuring the sites mirror our shared goals.
• Oversee the layout, visual look, and overall content of the website according to the COS brand ID and visual guidelines through content management system (Storyblok).
• Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and merchandise goals, ensuring product enrichment to maximise selling potential.
• Deliver weekly performance reports and use data-driven insights to optimise site experience and conversion rates through A/B testing.
• Align with digital marketing channel representatives to secure customer journey relevance from customer-facing channels to site.
• Support the E-Commerce Digital Experience Team by delivering briefs that outline customer experience expectations set by COS Global teams.
• Partner with IT and development teams to plan, test, and implement new website features, and troubleshoot technical issues.
• Contribute to cross-functional projects focused on site optimisation, including CRO, SEO, and digital expansion initiatives.

What you need to succeed:

• Previous E-commerce site management and publishing experience via CMS platforms.
• Sales driven and result oriented with a passion for the digital landscape.
• Strong analytical mindset with experience in performance reporting and A/B testing.
• Excellent planning, organisational and problem-solving skills.
• Ability to take ownership and effectively manage multiple priorities and projects.
• Curious, proactive and eager to learn and identify new ways to drive results.
• Familiarity with analytical tools such as Contentsquare, Google Analytics and PowerBI.
• Proficient in Microsoft Office.

Additional Information:

This is a full-time permanent contract of 39 hours a week based at our Regional Office in London.

Benefits:

• 25% staff discount usable on all our H&M Group brands in stores and online.
• Included in our H&M Incentive Program – HIP.
• 25 days holiday.
• Annual health checks.
• Pension scheme.
• Discounts on various activities and financial/lifestyle products via our benefits hub.
• Cycle to work scheme.
• Discounted gym membership.
• Employee assistance via retail trust.
• Private health & dental care.

Inclusion & Diversity:

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Company Description:

About COS: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and from the office. While remote working is an integral part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. We are looking forward to hearing from you!