At a Glance
- Tasks: Generate insights and translate data into clear narratives for impactful decision-making.
- Company: Join COS, a leader in customer-focused commercial strategies.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact by driving customer-led decisions with your analytical skills.
- Qualifications: Strong analytical skills and experience in storytelling with data.
The predicted salary is between 40000 - 50000 € per year.
Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders. This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning.
What you will do:
- Insight & Stakeholder Leadership
- Proactively identify customer and commercial trends, risks, and opportunities.
- Present concise, insight‑driven recommendations to senior leadership.
- Translate complex analysis into clear stories and visualisations.
- Customer & Commercial Analytics
- Deliver forward‑looking analysis using transactional data, CRM, digital analytics, and customer research.
- Build and maintain dashboards tracking core customer and commercial KPIs.
- Identify emerging customer patterns early and inform timely commercial action.
- Planning, KPIs & Advanced Analytics
- Define, track, and evaluate customer‑centric KPIs and performance.
- Support forecasting and planning across acquisition, retention, and growth.
- Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision‑making.
- Act as a strategic analytics partner to global and regional teams.
- Champion data‑informed decision‑making across COS and wider stakeholders.
- Contribute to knowledge sharing and analytical capability within the Commercial team.
Customer and Commercial Insights Analyst employer: Cos
At COS, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Customer and Commercial Insights Analyst, you will have the opportunity to work in a dynamic environment where your insights directly influence strategic decisions, supported by a commitment to employee growth through continuous learning and development. Our inclusive workplace encourages creativity and offers unique advantages such as flexible working arrangements and a focus on work-life balance, making COS a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Commercial Insights Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your analytical prowess and storytelling abilities. We want to see how you can turn complex data into actionable insights, just like you would in the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer insights and analytics. We recommend using the STAR method to structure your answers, showcasing your experience in identifying trends and making data-driven decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer and Commercial Insights Analyst
Some tips for your application 🫡
Show Your Analytical Skills:Make sure to highlight your experience with data analysis and storytelling in your application. We want to see how you can turn complex data into clear, actionable insights that resonate with senior leaders.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to the Customer and Commercial Insights Analyst role. We love seeing candidates who understand our needs and can demonstrate their fit for the position.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate candidates who can communicate complex ideas simply and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cos
✨Know Your Data Inside Out
As a Customer and Commercial Insights Analyst, you'll be dealing with complex data. Make sure you understand the key metrics and analytics tools mentioned in the job description. Brush up on your knowledge of CRM systems and digital analytics to impress during the interview.
✨Craft Your Storytelling Skills
This role requires translating data into clear narratives. Prepare examples of how you've turned complex analyses into actionable insights in the past. Practise explaining your thought process in a way that’s engaging and easy to understand for non-technical stakeholders.
✨Showcase Your Proactive Mindset
The job emphasises identifying trends and opportunities. Be ready to discuss instances where you proactively identified customer patterns or commercial risks. Highlight your ability to take initiative and how it led to positive outcomes in previous roles.
✨Prepare Insight-Driven Recommendations
Think about specific recommendations you could make based on hypothetical scenarios related to COS. During the interview, present these ideas clearly and concisely, demonstrating your analytical thinking and strategic planning skills. This will show that you can deliver value right from the start.
