At a Glance
- Tasks: Generate insights and translate data into clear narratives for decision-making.
- Company: COS, a luxury brand focused on quality and innovative fashion.
- Benefits: 25% staff discount, health checks, pension scheme, and extensive development opportunities.
- Other info: Join a collaborative team that values curiosity and empowers ownership.
- Why this job: Make a real impact by driving customer-led decisions in a dynamic environment.
- Qualifications: Strong problem-solving skills and advanced data analysis experience required.
The predicted salary is between 35000 - 45000 € per year.
Company Description COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
The Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders. This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning.
What you will do
- Insight & Stakeholder Leadership
- Proactively identify customer and commercial trends, risks, and opportunities.
- Present concise, insight‑driven recommendations to senior leadership.
- Translate complex analysis into clear stories and visualisations.
- Frame insights across short‑, medium‑, and long‑term planning horizons.
- Customer & Commercial Analytics
- Deliver forward‑looking analysis using transactional data, CRM, digital analytics, and customer research.
- Build and maintain dashboards tracking core customer and commercial KPIs.
- Identify emerging customer patterns early and inform timely commercial action.
- Planning, KPIs & Advanced Analytics
- Define, track, and evaluate customer‑centric KPIs and performance.
- Support forecasting and planning across acquisition, retention, and growth.
- Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision‑making.
- Collaboration & Influence
- Act as a strategic analytics partner to global and regional teams.
- Champion data‑informed decision‑making across COS and wider stakeholders.
- Contribute to knowledge sharing and analytical capability within the Commercial team.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed
- Problem solving
- Applies structured, hypothesis‑led thinking to solve complex, ambiguous challenges.
- Identifies root causes quickly and prioritises high‑impact opportunities.
- Anticipates risks and drives solutions through to scalable, business‑aligned outcomes.
- Collaborative
- Builds trusted, cross‑functional partnerships and influences without authority.
- Aligns diverse stakeholders through clear, outcome‑focused communication.
- Leverages collective expertise to drive shared, high‑impact results.
- Advanced data analysis
- Translates large, complex datasets into clear, actionable insights.
- Applies predictive modelling and scenario analysis to inform forward‑looking decisions.
- Combines technical rigour with compelling storytelling to enable action.
- Commercial mindset
- Connects insights directly to revenue, profitability, and customer value.
- Anchors recommendations in strategic and commercial priorities.
- Takes a holistic view across customer, channel, and market dynamics to drive growth.
Additional Information
We offer all of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
- 25 days holiday
- Annual health checks
- 25% staff discount
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
COS Customer and Commercial Insights Analyst employer: Cos
At COS, we pride ourselves on being an exceptional employer that values creativity, collaboration, and continuous improvement. Our work culture fosters open-mindedness and curiosity, empowering employees to take ownership of their roles while providing extensive development opportunities globally. With attractive benefits such as a 25% staff discount across all H&M Group brands, annual health checks, and a supportive environment for personal and professional growth, COS is the ideal place for those seeking meaningful and rewarding employment in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land COS Customer and Commercial Insights Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at COS on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer and Commercial Insights Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into COS's values and recent projects. Show us how your skills in data analysis and storytelling align with their mission. Tailor your examples to highlight your problem-solving abilities and commercial mindset.
✨Tip Number 3
Practice your presentation skills! You’ll need to translate complex data into clear narratives, so grab a friend and do a mock presentation. This will help you feel confident when it’s time to impress the senior leaders at COS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace COS Customer and Commercial Insights Analyst
Some tips for your application 🫡
Show Your Storytelling Skills:When you write your application, make sure to highlight how you can turn complex data into clear narratives. We love a good story, especially when it’s backed by solid analysis, so don’t hold back on showcasing your storytelling prowess!
Be Data-Driven:Since the role is all about insights and analytics, ensure your application reflects your experience with data. Mention any tools or methods you've used to analyse customer trends and how you've turned those insights into actionable recommendations.
Align with Our Values:We’re big on our company values, so make sure your application reflects them! Show us how you’re open-minded, curious, and ready to take ownership. This will help us see how you fit into our COS family.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Cos
✨Know Your Data
As a Customer and Commercial Insights Analyst, you'll be dealing with complex datasets. Make sure you brush up on your data analysis skills and be ready to discuss how you've translated data into actionable insights in the past. Bring examples of your work that showcase your ability to tell a story with data.
✨Understand COS's Values
COS values open-mindedness, curiosity, and a commercial mindset. Familiarise yourself with these values and think about how your experiences align with them. Be prepared to share specific examples that demonstrate how you embody these traits in your work.
✨Prepare Insight-Driven Recommendations
Think about potential customer trends or commercial opportunities relevant to COS. Prepare a few insight-driven recommendations that you can present during the interview. This will show your proactive approach and ability to think strategically about the brand's future.
✨Practice Clear Communication
You'll need to present complex analyses clearly to senior leadership. Practice summarising your insights in a concise manner. Use visual aids if possible, as this will help convey your points effectively and demonstrate your storytelling skills.
