At a Glance
- Tasks: Lead a team to create exceptional customer experiences and drive sales.
- Company: Join the vibrant COS team at Selfridges, Manchester.
- Benefits: Enjoy a 25% staff discount and valuable development opportunities.
- Other info: Full-time role with flexible hours, including evenings and weekends.
- Why this job: Be a brand ambassador and make every customer interaction memorable.
- Qualifications: Retail experience, strong communication skills, and a passion for our brand.
The predicted salary is between 24000 - 30000 € per year.
As Concession Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the Concession Manager in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that is authentic, personalised, and engaging.
Key Responsibilities
- Deliver an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Support the Concession Manager where needed.
- Interpret sales data and collaborate with store leadership to optimise the commercial performance of the store.
- Lead and inspire a team of sales assistants to consistently uphold exceptional service standards.
- Oversee day-to-day store operations such as delivery, replenishment and shop-floor cover to ensure efficiency, compliance and excellence.
- Act as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful.
Qualifications
- Previous experience in retail, with a strong understanding of store operations and stock delivery processing.
- Customer-focused: enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: proactive and driven to take initiative and get things done.
- Strong communicator: have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: willing and able to work varied hours, including evenings and weekends.
- English language skills.
Additional Information
This is a full-time position with a contract of 39 hours a week based in our new COS Concession within Selfridges, Manchester.
Benefits
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H.
COS Concession Supervisor, Manchester employer: Cos
At COS, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. Located in the heart of Manchester within Selfridges, we offer a supportive environment where you can thrive, with opportunities for personal growth and development, alongside attractive benefits such as a generous staff discount. Join us to be part of a dynamic team that is passionate about delivering outstanding customer experiences and embodying our brand values.
StudySmarter Expert Advice🤫
We think this is how you could land COS Concession Supervisor, Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers and leading a team, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show off your passion for the brand during the interview. Share your favourite products or styles and explain why you love them. This enthusiasm can really set you apart from other candidates and demonstrate that you’re a true brand ambassador.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or store operations. This shows that you’re proactive and genuinely interested in how you can contribute to the success of the store.
We think you need these skills to ace COS Concession Supervisor, Manchester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the brand shine through in your application. We want to see how much you love our products and how that passion can translate into an amazing customer experience.
Tailor Your CV:Make sure your CV highlights your retail experience and any relevant skills. We’re looking for strong communicators who can lead a team, so don’t forget to showcase those leadership qualities!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Concession Supervisor role. Share specific examples of how you've delivered excellent service or led a team in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at COS!
How to prepare for a job interview at Cos
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the COS brand. Understand their values, latest collections, and what sets them apart in the retail world. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to create a memorable experience for customers. This is crucial for a role that focuses on shaping customer experiences.
✨Demonstrate Leadership Potential
As a Concession Supervisor, you'll need to inspire and lead a team. Be ready to discuss your leadership style and provide examples of how you've motivated others in previous roles. Highlight any experience you have in training or mentoring team members.
✨Be Ready for Situational Questions
Expect questions that assess how you handle challenges in a retail environment. Prepare for scenarios related to stock delivery, team dynamics, or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
