At a Glance
- Tasks: Lead a team to deliver exceptional service and drive sales in our new Selfridges concession.
- Company: Join COS, a brand known for luxury, quality, and innovative fashion.
- Benefits: Enjoy a 25% staff discount and participate in our rewarding H&M Incentive Program.
- Other info: Full-time role with a focus on team development and creating a great workplace.
- Why this job: Be part of a dynamic team in a vibrant retail environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for fashion and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Company Description: COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description: As the Concession Manager, you will contribute to the overall performance of our new flagship concession in Selfridges, London. In this role you will lead a team of people to ensure the concession is run in the most efficient way.
- Offering customers a high level of service, through styling advice, product knowledge and experience
- Analysing selling information and taking ownership for the concession sales performance
- Leading and motivating a team of sales assistants to achieve excellent standards of service
- Leading recruitment and ensuring induction and training for new starters is carried out
- Identifying future talents and putting together development plans to support their progression
- Overseeing concession operations
- Creating a great place to work
Qualifications:
- Excellent communication skills and the ability to lead, train and develop a team
- Customer focused
- Self‑motivated & positive
- Adaptable
- A genuine interest in others
- Excellent planning and organisational skills
- Good analytical and problem‑solving abilities
- Excellent commercial abilities and interest in fashion/retail
- Confident communicator in English; additional languages are an advantage but not required
- Preferable but not mandatory: Previous experience working within a Concession
This is a full‑time position with a contract of 39 hours a week based in our new COS Concession within Selfridges, Oxford Street.
Benefits: We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you will enjoy a 25% staff discount across all H&M Group brands, available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity: At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process, ensuring our workforce reflects the richness of the communities we serve.
Job Location: New COS Concession within Selfridges, Oxford Street.
COS Concession Manager, London employer: Cos
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture within the prestigious Selfridges, London. As a Concession Manager, you will benefit from a generous 25% staff discount across all H&M Group brands and be part of an inclusive team that values diverse perspectives, ensuring a rewarding and supportive environment for your career in fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land COS Concession Manager, London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's aesthetic, values, and product range. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Think of examples from your past experiences that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the COS family.
We think you need these skills to ace COS Concession Manager, London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share any relevant experiences or insights that demonstrate your genuine interest in the industry and how it aligns with COS's elevated aesthetic.
Highlight Your Leadership Skills:As a Concession Manager, you'll be leading a team, so make sure to showcase your leadership abilities. Include examples of how you've motivated and developed teams in the past, and how you plan to do the same at our new flagship concession.
Be Customer-Focused:Remember, customer service is key! In your application, emphasise your commitment to providing exceptional service and how you’ve gone above and beyond to enhance customer experiences in previous roles.
Apply Through Our Website:We want to hear from you! Make sure to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Cos
✨Know Your Fashion
Brush up on the latest fashion trends and COS's unique style. Being able to discuss their collections and how they align with current movements will show your genuine interest in the brand and its offerings.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and develop others, as this role requires strong leadership to ensure high standards of service.
✨Demonstrate Customer Focus
Think of scenarios where you provided exceptional customer service or resolved issues effectively. This will illustrate your commitment to creating a great shopping experience, which is crucial for the Concession Manager role.
✨Be Analytical
Familiarise yourself with sales performance metrics and be ready to discuss how you've used data to drive results. Showing that you can analyse selling information and make informed decisions will set you apart.
