At a Glance
- Tasks: Create unforgettable customer experiences and lead a passionate team in a vibrant retail environment.
- Company: Join COS, a luxury fashion brand known for quality and innovative design.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and opportunities for personal growth.
- Other info: Full-time role with flexible hours and a commitment to diversity and inclusion.
- Why this job: Be a key player in delivering exceptional service and shaping the future of fashion retail.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description
As an Assistant Concession Manager, you're at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a department store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging brand experience.
- Analyse sales data and collaborate with the Concession Manager to maximise Concession performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for any new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store selling and operations ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer and build effective relationships with our partner store.
- Step into the role of Concession Manager when required, ensuring continuity in leadership and performance.
Qualifications
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Confident communicator in English: additional languages are an advantage but not required.
- Preferable but not mandatory Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Additional Information
This is a full-time position with a contract of 39 hours a week based in our new Cos Flagship Concession. Apply by sending in your CV in English as soon as possible, but no later than the 31.05.2026.
We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.
COS Assistant Concession Manager, London employer: Cos
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture in the heart of London. As an Assistant Concession Manager, you will benefit from a generous 25% staff discount across all H&M Group brands and be part of the H&M Incentive Program, which rewards your contributions and supports your career progression. With a commitment to inclusivity and diversity, COS fosters an environment where every team member can thrive and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land COS Assistant Concession Manager, London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's products, values, and customer service approach. This way, when you walk into that interview, you can show off your passion and knowledge, making a great impression.
✨Tip Number 2
Practice your communication skills! Whether it's answering questions or engaging in role-play scenarios, being clear and confident will help you stand out. Remember, you're not just selling yourself; you're showcasing how you'd connect with customers too.
✨Tip Number 3
Show your leadership potential! Think of examples from your past experiences where you've motivated a team or improved service standards. This will demonstrate that you’re ready to step up as an Assistant Concession Manager and lead by example.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the COS team and ready to contribute to creating those memorable customer experiences.
We think you need these skills to ace COS Assistant Concession Manager, London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about your favourite styles or trends and how they inspire you. We want to see that you’re genuinely excited about the products we offer.
Highlight Your Customer Service Skills:Make sure to share specific examples of how you've gone above and beyond for customers in the past. We value a customer-focused approach, so show us how you can create memorable experiences that align with our brand's ethos.
Be Clear and Concise:Keep your CV and cover letter straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cos
✨Know Your Products Inside Out
As an Assistant Concession Manager, you'll need to showcase your passion for the products. Make sure you research COS's latest collections and understand the craftsmanship behind them. This will not only impress your interviewers but also help you provide expert styling advice during the interview.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you delivered exceptional service or resolved issues effectively. This will highlight your customer-focused mindset, which is crucial for this position.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Share stories that illustrate how you've motivated others, supported their development, and maintained high service standards. This will show that you're not just a team player but also a potential leader who can inspire others.
✨Analyse and Discuss Retail KPIs
Familiarise yourself with key retail performance indicators and be prepared to discuss how you've used data to drive results in past roles. This analytical thinking will demonstrate your ability to contribute to the concession's performance and align with the brand's operational excellence.
