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- Tasks: Lead a team to create exceptional customer experiences and drive sales.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy a 25% staff discount, career development, and a supportive work environment.
- Other info: Full-time role with flexible hours in a vibrant store atmosphere.
- Why this job: Be a brand ambassador and make every customer interaction memorable.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 25000 - 30000 £ per year.
Company Description COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description As Concession Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the Concession Manager in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.
Key Responsibilities
- Deliver an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Support the Concession Manager where needed.
- Interpret sales data and collaborate with store leadership to optimize commercial performance.
- Lead and inspire a team of sales assistants to consistently uphold exceptional service standards.
- Oversee day‑to‑day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence.
- Act as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful.
Qualifications
- Previous experience in retail, with a strong understanding of store operations and stock delivery processing.
- Customer‑focused: enjoy engaging with people and committed to delivering excellent service.
- Adaptable and flexible: comfortable navigating change and adjusting to shifting priorities or schedules.
- Action‑oriented: proactive and driven to take initiative and get things done.
- Strong communicator: genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: willing and able to work varied hours, including evenings and weekends.
- English language skills.
Additional Information
This is a full‑time position with a contract of 39 hours a week based in our new COS Concession within Selfridges, Manchester.
Benefits
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities.
Concession Supervisor, Manchester employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Supervisor, Manchester
✨Tip Number 1
Get to know the company inside out! Research COS and its values, products, and customer experience. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Practice your communication skills! As a Concession Supervisor, you'll need to inspire your team and engage with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the COS team and ready to take that next step in your career.
We think you need these skills to ace Concession Supervisor, Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see how much you love our products and how that passion translates into exceptional customer experiences.
Tailor Your Experience: Make sure to highlight your previous retail experience and how it relates to the Concession Supervisor role. We’re looking for specific examples of how you've delivered excellent service and led a team in the past.
Be Authentic: We value genuine communication, so be yourself in your application. Share your unique perspective on customer service and how you can contribute to creating an engaging store atmosphere.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at COS.
How to prepare for a job interview at Cos
✨Know the Brand Inside Out
Before your interview, dive deep into COS's brand values, aesthetic, and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the fashion industry. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand as a Concession Supervisor.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or resolved a challenging situation. Highlighting these experiences will demonstrate your commitment to creating memorable shopping journeys, which is key for this role.
✨Demonstrate Leadership Potential
As a Concession Supervisor, you'll be leading a team. Be ready to discuss your leadership style and how you motivate others. Share instances where you've inspired a team or improved performance through effective communication and support. This will show that you're not just a team player but also someone who can energise and drive a group towards success.
✨Be Ready to Discuss Sales Data
Understanding sales data is crucial for optimising commercial performance. Brush up on basic retail metrics and be prepared to discuss how you've used data to inform decisions in past roles. This will demonstrate your analytical skills and your ability to contribute to the store's success beyond just customer interactions.