At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales performance.
- Company: Join the vibrant team at our flagship concession in Selfridges, London.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and career development opportunities.
- Other info: Full-time role with a supportive culture focused on inclusion and diversity.
- Why this job: Be part of a dynamic retail environment and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for fashion and retail.
The predicted salary is between 30000 - 40000 £ per year.
As the Concession Manager, you will contribute to the overall performance of our new flagship concession in Selfridges, London. You will lead a team of people to ensure the concession runs efficiently.
Responsibilities
- Offering customers a high level of service, through styling advice, product knowledge and experience
- Analysing selling information and taking ownership for the concession sales performance
- Leading and motivating a team of sales assistants to achieve excellent standards of service
- Leading recruitment and ensuring induction and training for new starters
- Identifying future talents and putting together development plans to support their progression
- Overseeing concession operations
- Creating a great place to work
Qualifications
- Excellent communication skills and the ability to lead, train and develop a team
- Customer focused
- Self-motivated & positive
- Adaptable
- A genuine interest in others
- Excellent planning and organisational skills
- Good analytical and problem-solving abilities
- Excellent commercial abilities and interest in fashion/retail
- Confident communicator in English; additional languages are an advantage but not required
Preferable but not mandatory
- Previous experience working within a concession
Additional Information
This is a full‑time position with a contract of 39 hours a week, based in our new COS concession within Selfridges, Oxford Street.
Benefits
We provide a range of attractive benefits and development opportunities. Employees receive a 25% staff discount across all H&M Group brands, both in‑store and online. All staff are included in the H&M Incentive Program (HIP), which rewards contributions and supports growth.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. We consider all dimensions of diversity throughout our recruitment process to ensure our workforce reflects the richness of the communities we serve.
Concession Manager, London employer: Cos
At H&M Group, we pride ourselves on being an exceptional employer, particularly in our vibrant Selfridges concession in London. Our commitment to employee development is evident through comprehensive training programmes and the H&M Incentive Program, which rewards your contributions while fostering a diverse and inclusive work culture. With a generous staff discount and a focus on creating a supportive environment, we ensure that every team member can thrive and grow within our dynamic retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who genuinely cares about contributing to their team.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being articulate and confident can make a huge difference. Consider doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Concession Manager, London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and retail shine through! We want to see how your interests align with our brand and the role of Concession Manager. Share any relevant experiences that highlight your enthusiasm for the industry.
Highlight Your Leadership Skills:As a Concession Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. We’re looking for examples of how you've motivated and developed others in previous roles. This will help us see you in action!
Be Customer-Focused:Remember, customer service is key! In your application, emphasise your commitment to providing excellent service. Share specific instances where you’ve gone above and beyond for customers, as this will resonate with us and our values.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Concession Manager role. We appreciate when candidates take the effort to align their skills and experiences with what we’re looking for. Apply through our website to make it official!
How to prepare for a job interview at Cos
✨Know Your Stuff
Make sure you brush up on your product knowledge and the latest trends in fashion. Being able to discuss styling advice and demonstrate your understanding of customer service will show that you're genuinely interested in the role.
✨Lead with Confidence
As a Concession Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve turned challenges into successes.
✨Show Your Analytical Side
Be ready to discuss how you've used sales data to drive performance. Bring examples of how you've analysed selling information and made decisions based on that data to improve results.
✨Emphasise Your People Skills
Communication is key in this role. Prepare to talk about how you build relationships with both customers and team members. Highlight any experience you have in training or developing others, as this will be crucial for the position.
