At a Glance
- Tasks: Ensure smooth cash office operations and deliver top-notch customer service.
- Company: Join COS, a brand known for quality and innovative fashion.
- Benefits: Enjoy a 25% staff discount and participate in our rewarding incentive programme.
- Other info: Flexible hours and opportunities for growth in an inclusive environment.
- Why this job: Be part of a dynamic team crafting engaging store experiences.
- Qualifications: Customer-focused, adaptable, and eager to learn with retail experience.
The predicted salary is between 12000 - 14000 £ per year.
Job Description
As the Cash Office Responsible, you play a crucial role in ensuring that our back-of-house and cash office are both organised and finely tuned for optimal performance.
By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences.
Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations.
Together, we're not just running a store, but crafting an engaging and profitable store experience.
Key Responsibilities
- Offering customers a high level of service, through styling advice, product knowledge and store experience
- Opening and closing the store and supporting the other members of the management team when required
- Processing and banking daily sales
- Inputting payroll
- Taking ownership of the store audit result and training others on store operations
- Receiving and processing deliveries
- Overseeing store operations
- Replenishment
- Being a brand ambassador and providing the best experience for our customers
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- Previous experience in retail has given you a good understanding of store operations and customer service best practices.
- English language skills
- Preferable but not mandatory
- Experience handling administrative tasks such as cash handling, scheduling, and filing
- Team leadership: Some experience in organising and guiding teams—ideally in a retail setting—to deliver great service and complete tasks efficiently.
- Additional Information
This is a part-time position with a contract of 30 hours per week.
Please apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities.
As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online.
Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
You can read more about our H&M Incentive Program here .
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Cash Office Responsible 30h employer: Cos
COS is an excellent employer that fosters a vibrant and creative work culture, encouraging innovation and collaboration among its design team. Located in the heart of London, employees benefit from a dynamic environment with opportunities for professional growth, competitive perks such as generous holiday allowances and employee discounts, making it a rewarding place to advance your career in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cash Office Responsible 30h
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Cos, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Cash Office Responsible 30h
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Cos that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Cos will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Cos and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Cos
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Cos, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Cos!
