At a Glance
- Tasks: Lead a passionate team to create unforgettable customer experiences in a vibrant retail environment.
- Company: Join COS, a brand known for its luxury fashion and exceptional quality.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and valuable development opportunities.
- Other info: Full-time role with excellent career growth potential in a dynamic team.
- Why this job: Be at the forefront of fashion while making a real impact on customer satisfaction.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 € per year.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As an Assistant Concession Manager, you’re at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a department store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging brand experience.
- Analyse sales data and collaborate with the Concession Manager to maximise Concession performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for any new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store selling and operations ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer and build effective relationships with our partner store.
- Step into the role of Concession Manager when required, ensuring continuity in leadership and performance.
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
- Customer‑Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Confident communicator in English: additional languages are an advantage but not required.
- Preferable but not mandatory Team Leadership: Proven ability to organise and motivate teams in fast‑paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
This is a full-time position with a contract of 39 hours a week based in our new Cos Flagship Concession. Apply by sending in your CV in English as soon as possible, but no later than the 31.05.2026.
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity: At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Assistant Concession Manager, London employer: Cos
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture in the heart of London. As an Assistant Concession Manager, you will benefit from a generous 25% staff discount across all H&M Group brands and be part of the H&M Incentive Program, which rewards your contributions and supports your career progression. With a commitment to inclusion and diversity, COS fosters an inspiring environment where every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Concession Manager, London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's aesthetic, values, and product range. This way, when you walk into that interview, you can speak confidently about how you can embody their luxury vibe and enhance customer experiences.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you've motivated a team or improved service standards. We want to see how you can inspire others to deliver that exceptional customer experience COS is known for.
✨Tip Number 3
Be ready to discuss sales data! Brush up on your analytical skills and be prepared to talk about how you've used KPIs in previous roles to drive performance. This will show that you understand the business side of retail as well as the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the COS team and ready to take on the challenge of being an Assistant Concession Manager.
We think you need these skills to ace Assistant Concession Manager, London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about your favourite styles or trends and how they inspire you. We want to see that you’re genuinely excited about the products we offer.
Highlight Your Customer Service Skills:Make sure to share specific examples of how you've gone above and beyond for customers in the past. We value a customer-focused approach, so show us how you can create memorable experiences that align with our brand's ethos.
Be Clear and Concise:Keep your CV and cover letter straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cos
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with COS's product range and brand ethos. This will not only help you answer questions confidently but also show your genuine passion for the products, which is crucial for an Assistant Concession Manager.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you engaged with customers, resolved issues, and created memorable shopping experiences. This will demonstrate your customer-focused mindset.
✨Demonstrate Leadership Potential
Think of instances where you’ve led a team or motivated others in a retail environment. Be ready to discuss how you can inspire your team to achieve high service standards and how you would handle challenges on the shop floor.
✨Be Ready to Discuss Sales Data
Familiarise yourself with key retail KPIs and be prepared to discuss how you would use sales data to drive performance. Showing that you can analyse and act on this information will set you apart as a candidate who understands the business side of retail.
