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- Tasks: Provide top-notch technical support for Moodle and Totara platforms.
- Company: Remote-first company based in Belfast, focused on customer satisfaction.
- Benefits: Competitive salary, flexible working, generous leave, and birthday bonuses.
- Why this job: Join a dynamic team and help clients thrive with innovative learning solutions.
- Qualifications: 2+ years in technical support, strong Moodle experience, and excellent communication skills.
- Other info: Opportunity for growth and continuous improvement in a supportive environment.
The predicted salary is between 30000 - 35000 £ per year.
Corvus People is recruiting for our client whose head office is in Belfast; however, this is a remote first role. This customer-focused Support Technician position supports clients using Moodle LMS, Moodle Workplace, and Totara TXP, delivering high-quality technical assistance and an excellent customer experience.
You will:
- Provide technical support via phone, video, and support portal for Moodle and related learning platforms
- Troubleshoot and resolve technical issues, escalating complex cases when required
- Understand customer needs and deliver solutions aligned to service levels
- Install, configure, update, and upgrade learning platforms and integrations
- Manage application configuration and third-party integrations
- Work closely with consultants and system teams to ensure smooth handovers
- Contribute to knowledge bases and continuous improvement initiatives
- Proactively engage customers to speed up issue resolution
About You:
- Minimum 2 years’ experience in a technical support role
- Northern Ireland or UK based (happy to travel to Belfast for work when needed)
- Strong experience with Moodle LMS, Moodle Workplace, and/or Totara
- Confident troubleshooting technical and integration issues
- Customer-focused with excellent communication skills
- Quick learner with strong problem-solving ability
£30-£35k depending on experience and fantastic benefits to include flex working, life cover, birthday vouchers and day off bonus, 35 days leave and much more.
Technical Support employer: Corvus People
Contact Detail:
Corvus People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Technical Support role, especially if they have experience with Moodle or Totara. You never know who might have a lead or can refer you directly!
✨Tip Number 2
Prepare for those interviews! Brush up on common technical support scenarios and be ready to demonstrate your troubleshooting skills. Practice explaining how you've resolved issues in the past, focusing on your customer-centric approach.
✨Tip Number 3
Show off your passion for learning! Since this role involves working with learning platforms, share any relevant courses or certifications you've completed. It shows you're committed to staying updated and improving your skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support role. Highlight your experience with Moodle and Totara, and show us how your skills match what we're looking for!
Show Off Your Customer Focus: Since this role is all about providing excellent customer support, share examples of how you've gone above and beyond for customers in the past. We want to see your customer service skills shine!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Corvus People
✨Know Your Platforms
Make sure you brush up on your knowledge of Moodle LMS, Moodle Workplace, and Totara. Familiarise yourself with their features and common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Troubleshooting Scenarios
Prepare for the interview by practising how you would troubleshoot common technical issues. Think through the steps you would take to resolve problems and be ready to discuss these scenarios. This will demonstrate your problem-solving skills and technical expertise.
✨Show Off Your Customer Focus
Since this role is customer-focused, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to meet a customer's needs or resolve an issue.
✨Engage and Ask Questions
During the interview, don’t hesitate to ask questions about the company’s approach to customer support and how they handle complex cases. This shows your enthusiasm for the role and helps you understand if the company culture aligns with your values.
