Global Fulfilment Leader in Lisburn

Working for a global technology leader, you will be responsible for end‐to‐end supply assurance across their customer orderbook. Ensuring customer schedules, ship plans, and revenue commitments are met across a global product portfolio. You will be a senior execution lead and trusted advisor within global Supply Chain, driving:

• Order prioritisation.
• Supply issue resolution.
• Delivery risk analysis to protect customer commitments and business outcomes.

Why Apply?

• Forward thinking - over the last 2 years this company has heavily invested in the people, technology and processes to drive success.
• Ambition - to double in size over the next 5 years.
• A leader in its field - known for quality and ingenuity within its product portfolio, with a client base of Blue Chip, instantly recognisable, global clients.
• Belfast is their global centre of excellence for Supply Chain – you will leverage the deep knowledge and support of SC professionals locally.
• Culture & career progression - amazing people centric culture, where going above and beyond will be rewarded.
• Challenge – this is a large, complex business where you will gain exceptional experience in a business who aspires to achieve best of breed within SC.

Responsibilities

• Supply Assurance & Order Execution: Own day‐to‐day supply assurance for assigned products and customer segments, addressing supply gaps to protect scheduled ship dates, project deployments, and ship plan commitments. Independently drive resolution of supply, allocation, and distribution constraints by coordinating across Supply Planning, Procurement, Manufacturing, and Distribution team. Support and execute within established order promising and allocation frameworks, raising recommendations for prioritisation and trade‐off decisions as needed.
• Customer & Executive Communication: Develop and deliver concise executive‐level summaries of supply status, risks, customer impacts, and recovery plans. Proactively communicate delivery impacts and recovery timing to internal stakeholders, enabling informed customer conversations. Act as a key point of escalation for complex customer delivery issues requiring cross‐functional alignment.
• Performance Analysis & Decision Support: Perform revenue, risk, and opportunity analysis against firm demand, backlog, and quoted business to support leadership decision‐making. Analyse service performance metrics, including: Performance to Original Promise Date, Promise Date Change Metrics, Book‐to‐Promise and Book‐to‐Ship intervals, Performance to Scheduled Ship Date. Lead deep‐dive root cause analysis on service failures and recommend corrective actions.
• Cross‐Functional Collaboration: Serve as a primary execution partner to Supply Planning and Distribution teams to align vendor supply, demand signals, and shipment execution. Participate in and contribute to cross‐functional forums focused on shipment execution, recovery planning, and backlog health. Influence outcomes through data‐driven recommendations, even when direct authority does not exist.
• Process & Continuous Improvement: Identify gaps, inefficiencies, and recurring failure points in fulfilment execution and recommend process or system enhancements. Contribute to continuous improvement initiatives aimed at lead‐time reduction, improved delivery reliability, and increased operational agility. Prepare recurring and ad‐hoc analysis and reporting to support portfolio‐level reviews and leadership updates.

Education & Experience: 8+ years of experience in Supply Chain, with depth in Supply Planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfilment. Strong working knowledge of MRP/ERP systems and planning standards; Kinaxis Rapid Response and Oracle ERP experience preferred. Advanced Excel skills with the ability to analyse large, complex datasets; strong PowerPoint skills for executive‐ready communication. Ideally Bachelor's degree in Supply Chain, Finance, Business, or a related field.

Your Profile: Highly autonomous, detail‐oriented problem solver who can manage multiple complex issues simultaneously. Strong communicator with the ability to distil complex supply issues into clear risks, trade‐offs, and recommendations. Comfortable operating under pressure and ambiguity in a fast‐paced, customer‐driven environment. Collaborative partner who builds strong relationships and influences outcomes through credibility, insight, and follow‐through. This role does not have direct people management responsibility but operates with a high degree of autonomy and visibility.

Location: This will be a hybrid role, and we invite applications from the UK and Ireland.