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For Companies At a Glance
- Tasks: Process and analyse customer orders for a leading tech company.
- Company: Join a global tech giant that supports major businesses worldwide.
- Benefits: Enjoy flexible hours, corporate perks, and a dynamic work environment.
- Why this job: Be part of a team that enhances customer experience and drives process improvements.
- Qualifications: No specific qualifications required; just a passion for order management and customer service.
- Other info: Work 4 Saturdays a year and adapt during peak order times.
The predicted salary is between 28800 - 43200 £ per year.
Overview
OrderManagementAnalyst (1 year contract), Belfast
Mon-Fri 2pm-10pm
Role Description
In this role, you’ll be processing and analysing customer orders for a tech giant that’s products help some of the world’s largest businesses.
Responsibilities
- Order validation, progression, and booking using established processes and tools.
- Ensure a positive customer experience via accurate and timely order processing and responsiveness to external and internal customers.
- Understand contract terms, monitor critical financial data, ensure terms and delivery information are correct and complete.
- Manage the booking of multi-site orders and resolve issues that delay booking.
- Manage reverse customer orders (returns).
- Manage order booking for qualified customers and products.
- Book orders end-to-end with minimal intervention or approval from other functions.
- Able to use reports/dashboards.
- Projects — be an active member of any project team, contributing and delivering tangible benefits.
- For non-conforming accounts and POs, identify opportunities for process improvement.
- Able to understand and deliver against target metrics.
Additional Details
Please note, due to the nature of the role the successful applicant will be required to work on 4 specific Saturdays during the year and be flexible at times of high order volume.
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Order Fulfillment Manager employer: Corvus Jobs
Contact Detail:
Corvus Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfillment Manager
✨Tip Number 1
Familiarise yourself with the specific tools and software commonly used in order management. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s products and services thoroughly. Understanding how their offerings impact customer orders will help you articulate your insights and show your genuine interest in the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer orders or resolved issues in previous roles. Be ready to discuss specific situations where you improved processes or enhanced customer satisfaction.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Order Fulfillment Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Order Fulfillment Manager position. Tailor your application to highlight relevant experience in order processing, customer service, and project management.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved order management, customer interaction, or process improvement. Use specific examples to demonstrate your ability to handle multi-site orders and resolve issues effectively.
Showcase Analytical Skills: Since the role involves processing and analysing customer orders, make sure to mention any analytical tools or software you are familiar with. Highlight your ability to use reports and dashboards to monitor performance metrics.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention your understanding of the tech industry and how you can contribute to enhancing customer experiences through efficient order management.
How to prepare for a job interview at Corvus Jobs
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Order Fulfillment Manager. Familiarise yourself with order validation, customer experience, and the importance of accurate data management. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved issues in order processing or improved workflows. Highlighting your ability to manage multi-site orders and tackle challenges will show that you're proactive and solution-oriented.
✨Emphasise Customer Experience
Since the role focuses on ensuring a positive customer experience, be ready to talk about how you've handled customer interactions in the past. Share instances where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Prepare for Flexibility Questions
Given the requirement to work on specific Saturdays and during high order volumes, be prepared to discuss your availability and flexibility. Showing that you're adaptable and willing to meet the demands of the role will make a strong impression.
