Office Administrator Apprentice

Introduction

Are you looking for a career in business? Corvee Property Services in Kettering are looking for a business apprentice who will play a key role in the day-to-day running of the office, acting as a central point of contact between customers, engineers and management team. You will also achieve a business qualification.

About the Employer

Corvee Property Services in Kettering help to keep Northamptonshire homes safe, warm, and running — and do it in a way that homeowners can trust completely. That means Gas Safe engineers on every gas job, free no-obligation quotes before they start.

What You’ll Do

They are now looking for an apprentice to join their friendly team. This is an excellent opportunity for a motivated individual to gain hands‑on experience across all areas of business administration while working towards a nationally recognised Level 3 Business Administrator qualification. The successful candidate will play a key role in the day‑to‑day running of the office, acting as a central point of contact between customers, engineers and the management team. Full training and support will be provided throughout the apprenticeship, with dedicated time allocated each week for off‑the‑job training and coursework in line with the apprenticeship standard.

Key Duties and Responsibilities

• Answering incoming calls and making outbound calls to customers in a professional and friendly manner
• Booking appointments, confirming job details and providing updates to customers
• Handling customer enquiries and complaints, escalating to management where appropriate
• Following up with customers after completed works to gather feedback and ensure satisfaction
• Contacting new and existing customers to promote the company's services
• Following up on quotations and converting enquiries into confirmed bookings
• Supporting the preparation of quotations, estimates and sales correspondence
• Assisting with marketing activities, including social media and email campaigns
• Helping to build and maintain relationships with key clients such as estate agents and landlords
• Producing, formatting and maintaining accurate records, letters, emails and reports
• Data entry and maintaining customer and job records on company systems
• Raising invoices, processing purchase orders and assisting with basic financial administration
• Filing, scanning and general office duties to keep the office running smoothly
• Managing diaries and scheduling jobs for engineers
• Ordering office supplies and materials as required
• Handling incoming and outgoing post and email correspondence
• Acting as the first point of contact between the office, engineers on site and management
• Communicating job details, changes and updates to engineers throughout the day
• Assisting management with reports, meeting preparation, minute taking and ad hoc projects
• Supporting the planning and coordination of workloads and schedules

Training Outcome

The opportunity of a permanent, full‑time Business Administrator position on successful completion of the apprenticeship. Progression routes towards Senior Administrator or Office Manager as the business continues to grow. The opportunity to specialise in areas such as accounts and invoicing, sales and client relationships, or job scheduling and operations coordination. Support for further qualifications for the right candidate, such as a Level 4 apprenticeship, AAT accounting or team‑leading qualifications.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Professionalism

Desired Qualifications

• Desired - GCSE - English - 9 - 3
• Desired - GCSE - Maths - 9 - 3

Course Information

Course: Business administrator (level 3). Level: 3. Route: Business and administration. Apprenticeship Level: Advanced.

Working Arrangements

Working Week: Monday to Friday 9.00am to 3.00pm. Expected Duration: 1 Year 9 Months.

Training Provider

BEDFORD COLLEGE.