At a Glance
- Tasks: Manage client communications and ensure smooth operations in a friendly, professional manner.
- Company: Corvée Property Services Ltd, a trusted plumbing and heating company in the UK.
- Benefits: Full training provided, supportive team environment, and opportunities for career growth.
- Other info: Entry-level position with a focus on teamwork and client satisfaction.
- Why this job: Join a company that values trust and customer happiness while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 € per year.
Client Relation Manager at Corvee Property Services Ltd
Join to apply for the Client Relation Manager at Corvee Property Services Ltd role at Corvée Property Services Ltd.
Responsibilities
- Manage the office inbox, responding to general queries, quote requests, and booking‑related emails in a friendly, timely and professional manner.
- Answer inbound customer calls in a friendly, professional, and efficient manner.
- Book and (re)schedule jobs, assigning tasks to technicians and managing the diary to ensure smooth operations.
- Input customer information into our CRM/job management software (user‑friendly system; full training provided).
- Relay job updates and feedback to customers promptly and clearly.
- Handle customer queries and complaints with empathy, patience, and professionalism – our clients have been with us for decades because their happiness is our success and top priority.
- Conduct proactive outreach to existing and potential clients to i) request reviews and feedback after completed jobs, and ii) share information on promotions, limited‑time offers, and new services/products.
- Collaborate with our small UK‑based office team, who will provide onboarding, training, and support with escalations.
Desired Skills
- Customer Service
- Customer Care
- Sales
- Sales Rep
- Sales Support
- Admin
- Operations
- Remote Work
- Presentation Skills
- Communication And Interpersonal Skills
- Conflict Resolution
- Empathy
- Honesty
- Organisational Skills
About The Employer
Corvée is a trusted UK plumbing and heating company serving homeowners, landlords, letting agents, and commercial clients who value reliability, communication, and quality service. Corvée is built on trust, transparency, and genuine care – values that keep our customers coming back and recommending us proudly.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Sales and Business Development
Referrals increase your chances of interviewing at Corvée Property Services Ltd by 2x.
Client Relation Manager at Corvee Property Services Ltd in Gildersome employer: Corvée Property Services Ltd
Corvée Property Services Ltd is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for those looking to thrive in customer relations. With a focus on trust and transparency, employees benefit from comprehensive training, a friendly team environment, and the opportunity to make a meaningful impact on client satisfaction. Located in the UK, Corvée offers a unique chance to be part of a dedicated team that values communication and quality service, ensuring both personal and professional development.
Contact Detail:
Corvée Property Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relation Manager at Corvee Property Services Ltd in Gildersome
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corvée Property Services Ltd. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle queries and complaints – it’s all about demonstrating that empathy and professionalism they’re after.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve gone above and beyond for a customer. This will help you illustrate your problem-solving skills and how you can contribute to keeping clients happy at Corvée.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested in the role and reinforces your professional attitude.
We think you need these skills to ace Client Relation Manager at Corvee Property Services Ltd in Gildersome
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we value genuine care and communication, just like you’ll be doing in the role.
Tailor Your Application:Make sure to tailor your application specifically for the Client Relation Manager role. Highlight your customer service experience and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on how your skills can contribute to our mission of keeping clients happy.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Corvée and what we stand for.
How to prepare for a job interview at Corvée Property Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Corvée Property Services Ltd. Understand their values, services, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Client Relation Manager, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Empathy
Given that handling customer queries and complaints is a big part of the role, be prepared to discuss how you've successfully managed difficult situations in the past. Use specific examples that highlight your empathy and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
