At a Glance
- Tasks: Manage hotel reservations and provide exceptional guest service.
- Company: Join the vibrant team at Hyde & Seek, a unique boutique hotel.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Exciting opportunity to grow in a dynamic hospitality setting.
- Why this job: Be part of a creative team that values individuality and memorable experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Opening in Autumn 2026, Hyde & Seek will join Marriott's Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater's bohemian spirit, a local oasis for those who love creativity, character, and connection. We are building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? It's an exciting time to join us as a Reservations Agent.
The Reservations Agent is responsible for managing hotel reservations efficiently while providing exceptional guest service, maximising revenue opportunities, and maintaining Marriott brand standards. Serves as the first point of contact for guests booking rooms through phone, email, web, or travel agents.
Key Responsibilities:- Receive, process, and confirm reservations accurately via phone, email, and web portals.
- Provide accurate room availability, rates, and policies to potential guests.
- Handle group, corporate, and leisure bookings according to hotel brand procedures.
- Record special requests and VIP preferences in the system.
Reservations Agent in London employer: Corus Hotels Limited
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in creative environments. With a focus on employee growth and development, team members are encouraged to express their individuality while delivering memorable guest experiences. Located in the heart of Hyde Park, this boutique hotel offers unique opportunities to be part of a dynamic team that values passion, personality, and pride in service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company vibe! Before your interview, dive into Hyde & Seek's culture. Check out their social media and website to see how they connect with guests. This will help you show off your personality and passion during the chat!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Think about how you can highlight your experience in managing reservations and providing top-notch guest service. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show your enthusiasm! When you're chatting with the hiring team, let your excitement for the role and the hotel shine through. Talk about how you love creating memorable moments for guests and how you fit into their eclectic vibe.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit quirky and creative. Remember, we’re all about individuality here at Hyde & Seek.
Tailor Your Application:Make sure to customise your application for the Reservations Agent role. Highlight your relevant experience and skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Corus Hotels Limited
✨Know the Brand
Before your interview, dive deep into the essence of Hyde & Seek. Understand its unique blend of Victorian refinement and bohemian spirit. This knowledge will help you connect with the interviewers and show that you're genuinely excited about being part of their team.
✨Showcase Your Personality
As they’re looking for individuals with personality and passion, don’t hold back! Share stories that highlight your creativity and how you've delighted guests in previous roles. This is your chance to shine and demonstrate that you fit their vibrant culture.
✨Master the Details
Familiarise yourself with common reservation systems and processes. Be prepared to discuss how you would handle various booking scenarios, including group and corporate reservations. Showing that you can manage these efficiently will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the hotel’s vision. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Think about what makes a memorable guest experience and ask how you can contribute to that.
