Team manager - Homelessness

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday. You will work three waking night shifts (10-hour shifts) and one day shift (9AM - 5PM/10AM - 6PM) per week.Temporary cover is required until the end of March 2027.  In this position, you will be expected to; - Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period. - Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose. - Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand - Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement. - Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing. - Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately. - Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required. - Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on. - Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures. - Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter To apply for this role, you must have; - Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage, including supported housing, outreach or other relevant settings. - Experience of leading, motivating and developing staff teams within a demanding service environment, including managing performance and supporting staff wellbeing. - Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns. - Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery. - Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients. - Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement. - Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous. - Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service. - Ability to build credible and collaborative relationships with commissioners, statutory services, voluntary sector partners and colleagues across different disciplines. - Strong organisational and analytical skills, with the ability to balance staffing, performance, quality and financial priorities while maintaining a clear focus on the experience and outcomes of clients