Senior Outreach Worker

The successful candidate will be required to work 37.5 hours per week, working Monday – Friday, covering early (6AM – 2:30PM), mid (8AM – 4PM) and late (7PM – 3AM) shifts. There is a requirement to work one early and one late outreach shift a week. Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community. In this position, you will be expected to; – Hold a caseload of 6-10 key clients – Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers – Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers – Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway – Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population – Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies – Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support – Work alongside the Team manager to lead on any crisis intervention work for complex cases – Develop partnership working with a range of local and regional organisations – Contribute to service development in line with local and government strategies, such as No Second Night Out – Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts – Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed – Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheets Please note: this role involves loneworking. To apply for this role, you must have; – Experience of working with homeless clients – Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector – Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients – An understanding of quality customer-focused service principles, and proven ability to empower service users – Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach – Understanding of barriers faced by rough sleepers and available support services – Understanding of planned support principles and working with vulnerable people – The ability to work under pressure, and effective schedule management – The ability to dynamically risk-assess situations – The ability to use IT applications and produce reports – The ability to work in a multiagency framework and coordinate the response of partner agencies – Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping