Deputy Manager - Supported Living in London

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 3 months - possible extension due to performance.

Please note; you'll be managing 6 accommodation-based services across the Bromley borough. The services consist of one 24 hour staffed service with 14 bedspaces, one 6 bed Mother and Baby Unit and four supported housing schemes.

• Responsible for the safe and high-quality delivery of the Bromley supported accommodation service.
• Manage 2 Senior Progression Coaches, 6 Progression Coaches and 1 Housing Management Worker.
• Oversee delivering a trauma informed and outcome focused service for young people experiencing homelessness, ensuring all clients are safe and working towards living independently.
• Clients may have complex needs, including mental health, substance use, being at risk of exploitation, gang involvement, family mediation, and needing access to employment, training, and education, and you will be responsible for working collaboratively with other agencies to ensure their needs are met.
• Work with external partners and agencies to maximise opportunities for clients to access safe secure housing and employment, training and education.
• Lead the day-to-day work of the organisation within the borough, developing borough wide strategic partnerships.
• Ensure Safeguarding procedures are followed and managed appropriately, reporting any relevant issues in accordance with project and borough wide procedures in a timely manner.
• Have clear responsibilities for KPI reporting, data submission and compliance with the supported accommodation contracts.
• Ensure that quarterly reporting is completed in a timely manner and represent the organisation at commissioning meetings.
• Responsible for managing the service budget, minimising expenditure and maximizing income to ensure the service meets its budgetary KPIs.
• Responsible for rental income from clients, ensuring it is collected in a full and timely manner.
• Oversee void management of the properties ensuring that empty rooms become available within agreed timeframes.
• Oversight of health and safety and legal compliance across the accommodation sites working closely with the landlords for these projects.
• Have an active participation in Bromley's community of practice and relationship-building with local stakeholders as well as attending and hosting neighbourhood meetings.

• Experience of managing a service, preferably in a support setting and experience working with young people who have complex needs, including mental health and substance use.
• Significant experience of service delivery excellently and continuously improving performance, this includes contract compliance, KPI reporting both internal and external and quality of service.
• Experience meeting and exceeding contract requirements with a powerful positive impact on outcomes for clients and high levels of partnership and involvement from clients, staff, volunteers and key stakeholders.
• Experience of supervising the work of others.
• Experience using Risk Assessments and Support Planning.
• Experience managing key strategic partnerships with other professionals including funders and commissioners using a coordinated, multi-disciplinary approach.
• Experience of managing buildings, budgets and expenditures.
• Experience of operating safeguarding requirements and procedures.
• Commitment to promoting an environment which has the highest regard for the Health and Safety of others.
• Good literacy, numeracy and IT skills.
• Desirable; experience managing a staff team across dispersed sites.

Please note; parking is available at all the sites.