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- Tasks: Coordinate housing reviews, manage caseloads, and ensure high-quality investigations.
- Company: Join a dedicated team focused on improving housing services.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with S202 Reviews and knowledge of housing legislation required.
- Other info: Dynamic role with opportunities for training and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Responsibilities:
- To carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended.
- To provide reports and statistics about the reviews function and support any service improvement initiatives.
- To manage an extensive caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines.
- To liaise with medical team, customers, solicitors, housing providers, advocates and agencies to ensure cases are thoroughly investigated.
- To make complex robust decisions and recommendations on casework undertaken in the Housing Options Service, including to overturn and uphold decisions and service practice.
- To respond to a high level of complex complaints. Investigating the issues and responding on the full range of issues raised.
- Ensure enquiries into complaints are comprehensive and apply relevant legislation, caselaw and policy but also show sensitivity to households needs.
- To research and draft thorough responses to the Local Government Ombudsman as requested and to ensure all information requested by the Ombudsman is made available.
- To provide an excellent customer care service which promotes a positive image by phone or any other method of communications.
- To raise customer care concerns about the service which emerge as a result of reviews in the Housing Options management team.
- To promote a housing options approach to service delivery, maximising homelessness prevention and the take up of a range of effective solutions to meet housing need.
- To thoroughly investigate complaints from members and senior managers and where necessary to carry out interviews and home visits to gather information.
- To liaise closely with the Legal Department to provide instructions, agree decisions, discuss matters of law and interpretation, request counsels' advice, draft statements and affidavits and attend court wherever necessary.
- From time to time to deal with requests for information under the Data Protection Act and Freedom of Information Act and to be aware of the requirements of the legislation and Lewisham practice.
- Input all data, make detailed case notes and update progress on reviews on all IT systems
- To record and monitor all complaints, enquiries, reviews and appeals being dealt with.
- To produce reports on areas of bad practice, training needs, lack of process or procedures arising out of the review or complaint cases and recommend service improvements, changes to procedures and working practices.
- To assist in the identification and addressing of training needs in the service.
- To undertake training as required, e.g. on new legislation or new technology. To be the lead officer within housing needs to share new developments and best practice.
- Carry out own administration function and provide all information and data as requested by managers dealing with correspondence, maintain records and produce reports as necessary.
- To participate in project groups as required and provide information and feedback in the development of annual service and work-plans within the Homelessness Service.
- To ensure the achievement of all performance targets relating to reviews and appeals and allocated enquiries and complaints.
Required:
- Experience writing S202 Reviews
- Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.
- Knowledge of related social welfare, human rights and immigration legislation.
- Knowledge of review procedures.
- Experience of managing a caseload.
- Experience of undertaking dealing with statutory homelessness and reviews of decisions under the Housing Act 1996.
- Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.
- Experience of achieving performance targets and departmental objectives.
- Experience of training, support and mentoring staff.
- Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers.
- Experiencing of prioritising competing demands in a pressurised environment, recognize service priorities.
If interested, please submit CV and call Varsha on between 9am to 4pm (Mon to Fri)
Housing Reviews Coordinator Experience with S202 Reviews employer: Corus Consultancy
Contact Detail:
Corus Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Reviews Coordinator Experience with S202 Reviews
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing reviews and legislation. Practise your responses, focusing on your experience with S202 Reviews and how you handle complex cases. Confidence is key!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific cases where you made robust decisions or improved service delivery. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in housing services.
We think you need these skills to ace Housing Reviews Coordinator Experience with S202 Reviews
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Reviews Coordinator role. Highlight your experience with S202 reviews and any relevant knowledge of the Housing Act 1996. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of communication, both written and verbal, make sure to showcase your excellent communication skills in your application. Use clear and concise language to demonstrate your ability to explain complex legislation simply.
Highlight Your Experience: Don’t forget to highlight your experience managing caseloads and dealing with statutory homelessness. We’re keen to see how you’ve handled similar situations in the past, so share specific examples that show your expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Corus Consultancy
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and any amendments. Being able to discuss specific sections and how they apply to real-life scenarios will show your expertise and confidence in handling statutory reviews.
✨Prepare for Complex Scenarios
Think about potential case studies or complex complaints you might face in this role. Prepare to discuss how you would approach these situations, including your decision-making process and how you would communicate with various stakeholders.
✨Showcase Your Communication Skills
Since you'll be dealing with a diverse range of customers, practice explaining complex legislation in simple terms. You might even want to prepare a few examples of how you've successfully communicated difficult information in the past.
✨Demonstrate Your Organisational Skills
With an extensive caseload to manage, it's crucial to show that you can prioritise effectively. Be ready to discuss your methods for keeping track of multiple cases and ensuring that all deadlines are met without compromising quality.
