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- Tasks: Manage debt collection, handle customer calls, and support enforcement agents.
- Company: Join a dynamic team in South East London focused on efficient revenue collection.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for training and development.
- Why this job: Make a real impact by helping customers while developing valuable skills in a supportive environment.
- Qualifications: Experience in debt recovery and strong communication skills are essential.
- Other info: Be prepared for occasional evening and weekend shifts to meet service needs.
The predicted salary is between 38000 - 44000 £ per year.
Location: South East London
Hours Per Week: 35
Pay: £19 - £21
The role requires experience with debt collection and telephone calls, debtor case management, processing of card transactions, and other back office work, reporting to line management.
Ideally, we are looking for someone who has knowledge of academy systems, enterprise info@work, debt recovery OneStep system, and AIM payment portal processing systems. The candidate should have experience working in the debt recovery industry, ideally with some knowledge of the Taking Control of Goods Regulations 2014, call handling skills, and the ability to manage difficult call content and conflict well.
Responsibilities:
- Undertake duties of the post with minimal supervision.
- Provide training and supervision on specific tasks to trainees and other officers.
- Identify training needs, assist in preparation and delivery of training, and undertake training as required.
- Deal with all internal and external customer enquiries in a courteous, approachable, helpful, and professional manner.
- Handle customer enquiries within specified timescales, interview customers, and make arrangements for payment.
- Account for monies received and control the use of a manual receipt book and other documents.
- Support the enforcement agents by assisting with the allocation of their workload cases.
- Enter reports via appropriate devices/databases and ensure maintenance of the revenue software and hardware.
- Comply with procedures to maintain an accurate database, fulfil audit requirements, and meet/exceed internal and external accreditations.
- Amend and update existing accounts with relevant amendments in accordance with procedures.
- Provide information, support, and advice to stakeholders and other services to meet overall standards in service delivery and customer care.
- Ensure all necessary action is taken to collect revenue efficiently and effectively.
- Differentiate between those avoiding payment and those who may need a more sympathetic approach, with knowledge of welfare rights.
- Keep the Team Leader informed of all matters concerning the post holder's workload on a regular basis.
- Ensure that debts are collected in accordance with legislation, internal processes, procedures, codes of practice, and GDPR.
- Obtain relevant information, make payment arrangements with customers, and process methods of payment changes.
- Work closely and co-operate with contractors retained for enforcement of debts.
- Coordinate actions to collect where a range of debts are owed by an individual.
- Proof daily system documentation, ensure data is correct, and comply with GDPR regulations.
Essential:
- Good knowledge and use of the internal memo system to help gather information and share with other departments.
- Consistently meet performance targets and standards.
- Maintain performance statistics.
- Prepare procedures and documentation in accordance with quality standards.
- Knowledge of tracing systems and procedures and to utilise them responsibly.
- May be required to work evenings, weekends, and occasional public holidays to meet service requirements.
Enforcement Support Officer employer: Corus Consultancy
Contact Detail:
Corus Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Support Officer
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as the OneStep system and AIM payment portal. Having hands-on experience or even a basic understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of the Taking Control of Goods Regulations 2014. Being able to discuss this legislation confidently during an interview will demonstrate your commitment to compliance and your understanding of the debt recovery process.
✨Tip Number 3
Practice your call handling skills by simulating difficult conversations. This will help you feel more prepared to manage conflict effectively, which is crucial for the role of Enforcement Support Officer.
✨Tip Number 4
Network with professionals in the debt recovery industry. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Enforcement Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection and telephone handling. Include specific examples of your previous roles that demonstrate your ability to manage difficult calls and conflict effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Enforcement Support Officer role. Mention your familiarity with academy systems and any specific software mentioned in the job description, such as the OneStep system or AIM payment portal.
Showcase Relevant Skills: Emphasise your skills in customer service and training. Provide examples of how you've successfully dealt with customer enquiries and supported colleagues in previous positions, as this is crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for maintaining accurate databases and documentation.
How to prepare for a job interview at Corus Consultancy
✨Showcase Your Debt Collection Experience
Make sure to highlight your previous experience in debt collection during the interview. Be prepared to discuss specific cases you've managed, the strategies you used, and the outcomes. This will demonstrate your capability and understanding of the role.
✨Demonstrate Call Handling Skills
Since the role involves managing difficult calls, practice how you would handle challenging customer interactions. Share examples of past experiences where you successfully resolved conflicts or de-escalated tense situations.
✨Familiarise Yourself with Relevant Regulations
Brush up on the Taking Control of Goods Regulations 2014 and any other relevant legislation. Being knowledgeable about these regulations will show that you are serious about compliance and understand the legal framework of debt recovery.
✨Prepare for Training Responsibilities
As the role includes training others, think about your own training experiences. Be ready to discuss how you would identify training needs and deliver effective training sessions. This will highlight your leadership potential and commitment to team development.
