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- Tasks: Respond to emergency calls and support vulnerable customers with care and empathy.
- Company: Join a dedicated team focused on providing essential services to the community.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a caring attitude.
- Other info: Work in a dynamic environment with a commitment to teamwork and customer satisfaction.
The Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers, managing a range of support services to employees and customers.
Duties and Responsibilities
- To deliver services to customers across a range of services including making outbound and receiving inbound welfare calls to vulnerable or elderly customers.
- To understand, support and advise a wide range of customers who will be making enquiries concerning services through multiple channels of access.
- To work with colleagues within the Control Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.
- To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies and/or emergency services.
- To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
- To listen patiently, empathise with the customer's situation and convey a genuine desire to help and support.
- Communicate clearly, concisely and appropriately to a wide range of customers and colleagues.
- To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
- To liaise with officers from a range of partner agencies including out of hours highways, noise pollution and emergency services.
- Adhere to set guidelines for calls received out of hours for key stakeholders dealing with repairs and schemes.
- Work with current and emerging technology to enhance customer contact services.
- Work as part of the wider team ensuring continuous improvement responding to change in a positive manner.
Requirements
- Must have Standard DBS.
- Educated to GCSE standard or equivalent, five GCSEs grade C and above. Two of these GCSEs must include Mathematics and English.
- Demonstrates the ability to work under pressure with confidence and initiative and be committed to the provision of a quality service for customers at all times.
- Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person or in writing.
- Proficient in use of technology, being comfortable in the use of IT systems, programmes and apps.
- Demonstrates the ability to work as part of a team, showing a willingness to assist others.
- Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
- Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.
Special Circumstances
- The ability to work unsocial hours including evenings, weekends and bank holidays.
- The post holder will be required to work on a rota basis with a rotating shift pattern across the 24/7 period. Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays and will therefore be eligible for appropriate shift allowance and weekend/night enhancements.
Control Centre Operator (Standard DBS Required) employer: Corus Consultancy
Contact Detail:
Corus Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Operator (Standard DBS Required)
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Control Centre Operator role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Control Centre Operator (Standard DBS Required)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Control Centre Operator. We want to see how you can handle emergency calls and support vulnerable customers, so don’t hold back on those relevant examples!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to convey information clearly and empathetically in your written application. We’re looking for candidates who can connect with customers and colleagues alike, so let that shine through!
Highlight Your Tech Savviness: As a Control Centre Operator, you'll be using various IT systems and apps. Make sure to mention any relevant tech skills or experiences you have. We love candidates who are comfortable with technology and can adapt quickly to new tools!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Corus Consultancy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Centre Operator. Familiarise yourself with the types of calls you'll be handling and the importance of empathy in your responses. This will help you demonstrate your suitability for the role.
✨Practice Active Listening
During the interview, showcase your active listening skills. Respond thoughtfully to questions and ensure you understand what’s being asked before answering. This reflects your ability to handle sensitive situations effectively, which is crucial for this role.
✨Showcase Your Tech Savvy
Since the job involves using various IT systems and apps, be prepared to discuss your experience with technology. Share specific examples of how you've used tech to improve customer service or streamline processes in previous roles.
✨Demonstrate Team Spirit
Highlight your ability to work as part of a team. Share examples of how you've collaborated with colleagues in past jobs to achieve common goals. This will show that you’re not just focused on individual tasks but are committed to the overall success of the team.
