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- Tasks: Manage emergency and welfare calls, providing support to vulnerable and elderly customers.
- Company: Customer service organisation in Cardiff dedicated to helping those in need.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: DBS check and appropriate GCSE qualifications required.
- Other info: Fast-paced role with a focus on empathy and service excellence.
The predicted salary is between 30000 - 42000 £ per year.
A customer service organization in Cardiff is seeking a Control Centre Operator responsible for managing emergency and priority calls from vulnerable and elderly callers. You will provide valuable support and advice to customers across various services, ensuring high levels of call resolution and customer satisfaction.
The role demands effective communication, empathy, and the ability to work under pressure while leveraging technology. Candidates must possess a DBS and appropriate GCSE qualifications, with a commitment to service excellence.
Control Centre Operator - 24/7 Emergency & Welfare Calls in Cardiff employer: Corus Consultancy
Contact Detail:
Corus Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Operator - 24/7 Emergency & Welfare Calls in Cardiff
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Control Centre Operator does, especially in emergency situations. This will help us show that you’re genuinely interested and ready to tackle those calls with confidence.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping vulnerable and elderly callers, we need to demonstrate empathy and clarity. Try role-playing scenarios with friends or family to get comfortable with handling different types of calls.
✨Tip Number 3
Don’t underestimate the power of technology! Familiarise yourself with any relevant software or tools that might be used in the control centre. Showing that you can leverage tech effectively will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available there to help you ace the interview process.
We think you need these skills to ace Control Centre Operator - 24/7 Emergency & Welfare Calls in Cardiff
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with vulnerable and elderly callers. We want to see how you can connect with customers and provide the support they need.
Be Clear and Concise: In a role that involves managing emergency calls, clarity is key. Keep your application straightforward and to the point, showcasing your communication skills. We appreciate a well-structured application that gets straight to the heart of your experience.
Highlight Relevant Experience: If you've worked in customer service or similar roles before, let us know! Share specific examples of how you've handled pressure and resolved issues effectively. This will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Corus Consultancy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Centre Operator. Familiarise yourself with the types of emergency and welfare calls you might handle, and think about how your skills can contribute to high levels of customer satisfaction.
✨Showcase Your Empathy
Since you'll be dealing with vulnerable and elderly callers, it's crucial to demonstrate your ability to empathise during the interview. Prepare examples from your past experiences where you've shown compassion and understanding, especially in high-pressure situations.
✨Brush Up on Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you can convey information effectively under pressure.
✨Familiarise Yourself with Technology
As the role involves leveraging technology, be prepared to discuss any relevant software or systems you've used in previous jobs. If you know what tools the company uses, mention your experience with similar technologies to show you're ready to hit the ground running.
