At a Glance
- Tasks: Support customers by processing orders and managing enquiries across various channels.
- Company: Join a dynamic team at Corus Consultancy in Birmingham.
- Benefits: Competitive salary, pension scheme, free parking, and career development opportunities.
- Other info: Enjoy a supportive culture and the chance to grow within a successful organisation.
- Why this job: Be part of a fast-paced environment where your customer service skills shine.
- Qualifications: Experience in sales administration or customer service with strong communication skills.
Location: Birmingham, B6 4SL
Hours: Full-Time, Monday to Friday, 8:00am to 5:00pm
Salary: Competitive, dependent on experience
Corus Consultancy is currently recruiting for an experienced and customer-focused Sales Administrator to join a busy and fast-paced sales and customer service team in Birmingham. This is an exciting opportunity for someone who enjoys building customer relationships, processing orders accurately, and working collaboratively with internal departments to ensure an excellent customer experience from order placement through to delivery and after-sales support.
The Role
As a Sales Administrator, you will play a key role in supporting customers and ensuring that orders are processed efficiently and accurately. You will be responsible for handling enquiries across multiple communication channels, maintaining customer records, coordinating with internal teams, and delivering exceptional levels of service. This position would suit a proactive individual who thrives in a busy environment, has excellent organisational skills, and takes pride in providing outstanding customer support.
Key Responsibilities
- Managing customer enquiries via telephone, email, live chat, and social media.
- Processing customer orders accurately and efficiently using internal systems.
- Handling order amendments, returns, credits, and customer complaints.
- Maintaining accurate customer and order records.
- Monitoring stock availability and communicating any shortages or delays.
- Updating inventory and product information across sales channels.
- Liaising with Warehouse, Purchasing, Supply Chain, and Finance teams to ensure smooth order fulfilment.
- Providing customers with product information and technical guidance where appropriate.
- Supporting customer retention through excellent service and relationship management.
- Assisting with account management and identifying opportunities to maximise sales.
- Contributing to team targets, service levels, and overall business objectives.
- Ensuring all work is completed in line with company procedures and compliance requirements.
About You
The successful candidate will have:
- Previous experience in a Sales Administrator, Customer Service, Order Processing, or similar role.
- Excellent communication skills, both written and verbal.
- A confident and professional telephone manner.
- Strong organisational and time-management skills.
- Excellent attention to detail and a high level of accuracy.
- Strong IT skills and confidence using business systems.
- The ability to prioritise workloads and manage multiple tasks effectively.
- A proactive and positive attitude with excellent problem-solving abilities.
- The ability to work independently while also being a strong team player.
- Must have their right to work in the UK.
Desirable Experience
- Experience using ERP or CRM systems.
- Experience within an e-commerce, retail, wholesale, manufacturing, or distribution environment.
- Previous experience supporting both B2C and B2B customers.
What's on Offer?
- Competitive salary dependent on experience.
- Company pension scheme.
- Free on-site parking.
- A supportive and collaborative working environment.
- Long-term career development opportunities.
- The opportunity to join a growing and successful organisation.
If you are an organised, customer-focused professional looking for your next opportunity within a fast-paced and rewarding environment, we would love to hear from you.
Sales Administrator in Birmingham employer: Corus Consultancy
Corus Consultancy is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in West London, the company provides unique opportunities to make a meaningful impact on the lives of individuals facing homelessness, while fostering collaboration with various partners. Employees benefit from ongoing training and development, ensuring they are equipped to excel in their roles and contribute to transformative change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Birmingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator at Corus Consultancy, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Corus Consultancy. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator in Birmingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Corus Consultancy:When writing your cover letter, make sure to tailor your message specifically for Corus Consultancy. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Corus Consultancy
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Corus Consultancy that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Corus Consultancy that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Corus Consultancy’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
