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- Tasks: Engage with residents, coordinate events, and ensure a vibrant community atmosphere.
- Company: Cortland is an innovative leader in Build-to-Rent, dedicated to enhancing living experiences across the UK.
- Benefits: Enjoy a 4 days on, 4 days off schedule, with opportunities for personal growth and skill development.
- Why this job: Join a dynamic team focused on exceptional service and community building in a fast-paced environment.
- Qualifications: Passion for customer service, strong communication skills, and ability to multitask effectively.
- Other info: Be the face of our brand and help set a new standard for renting in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Role Overview
Role: Resident Experience Associate
Reporting to: Community Manager
Working Pattern: 4 days on 4 days off
Property: Cortland at Colliers Yard, Salford
Amenities: Lounges, Dining, Meeting Rooms, Gym, etc.
Company Overview
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first.
Role Responsibilities
As Resident Experience Associate (REA) you will help the Community Manager oversee the operation of a multimillion pound, build to rent development. Being the face of our brand and responsible for creating a community within the building by providing an unparalleled level of customer service. You will take the lead on resident engagement, building rapport with our customers, building compliance, and maintenance of site presence to support the needs of residents from a whole range of backgrounds. The role will involve coordination of Resident Events and so much more! This is a diverse and challenging role but if you have a passion for interaction and the drive to succeed. You will be organised and agile in your approach so you can manage whatever is thrown your way.
- The Problem Solver
- Always ready to take charge and find solutions no matter how challenging the issue
- Able to multitask; one minute you are processing a prospect’s application and the next you are dealing with a call about excessive noise or a maintenance repair
- Dynamic approach to problem solving, well organised and ability to work well under pressure
- Proactive listener able to provide appropriate feedback and action any reasonable requests that may arise
- Go above and beyond for the residents but understand that rules are made for a reason and feel comfortable laying down the law when necessary
- Handle difficult tasks with empathy but never shy away from a challenge
- Understand building legislation and procedures so you can ensure residents and associates are kept safe and secure at all times
- Complete regular onsite testing protocols and ensure these are accurately recorded for compliance
- Discover future residents’ needs, show them around your community’s amenity areas and show apartments, and highlight all the benefits that will make them want to call your community home
- Highlight your development’s unique features and benefits and what sets it apart from the competition
- Create added value by anticipating needs and addressing living concerns customers haven’t even thought about yet
The Impact You Can Make
- Residents are so happy in your community they will have no reason to leave!
- Associates, vendors, and residents always have the information they need because of your exceptional communication skills
- You thrive in the fast-paced, challenging day-to-day life of your community, where you are accountable for the success of your development’s performance
- The General Manager is so confident in your ability that they can relax knowing that you have everything under control outside of the traditional 9-5.
- You are highly motivated and know that people can always turn to you for inspiration on how to find solutions to any problem that arises
Hospitality Specialist - 4 days on 4 days off employer: Cortland
Contact Detail:
Cortland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Specialist - 4 days on 4 days off
✨Tip Number 1
Familiarise yourself with the specific amenities and services offered at Cortland at Colliers Yard. Understanding the unique features of the property will help you engage effectively with potential residents and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to manage the dynamic nature of the Resident Experience Associate position.
✨Tip Number 3
Network with current or former employees of Cortland to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for customer service by researching best practices in resident engagement. Being able to discuss innovative ideas for enhancing resident experiences will show your commitment to the role and the community.
We think you need these skills to ace Hospitality Specialist - 4 days on 4 days off
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Resident Experience Associate. Tailor your application to highlight relevant experiences that demonstrate your ability to excel in this role.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond for customers, as this is crucial for the position.
Highlight Problem-Solving Abilities: Include instances where you've successfully resolved challenges or conflicts in previous roles. This will showcase your dynamic approach to problem-solving, which is essential for the Resident Experience Associate role.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are specifically interested in working with Cortland and how your values align with their mission to deliver better living.
How to prepare for a job interview at Cortland
✨Show Your Passion for Customer Service
As a Resident Experience Associate, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a positive resident experience.
✨Demonstrate Problem-Solving Skills
The job requires a dynamic approach to problem-solving. Think of specific instances where you've successfully resolved challenging situations. Highlight your ability to multitask and remain calm under pressure, as these are crucial traits for the role.
✨Understand the Importance of Community Engagement
Cortland values community building, so be ready to discuss how you would engage residents and create a sense of belonging. Share ideas for resident events or initiatives that could enhance the living experience, showing your proactive approach.
✨Familiarise Yourself with Building Legislation
Since the role involves ensuring compliance with building legislation, it’s beneficial to have a basic understanding of relevant laws and procedures. Research common regulations in the rental sector and be prepared to discuss how you would ensure safety and security for residents.
