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- Tasks: Support property management by ensuring health and safety compliance and managing service provision.
- Company: Join Anthem Management, a leading block property manager in the UK with a focus on client needs.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Be part of a team that values customer service and makes a real impact on residents' lives.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunities for growth and attending workshops to enhance your skills.
The predicted salary is between 28800 - 43200 £ per year.
ROLE OVERVIEW Role: Property Support Associate Reporting to: Head of Property Support L ocation : Leeds COMPANY OVERVIEW At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service. ROLE RESPONSIBILITIES To ensure that the Group’s Health and Safety Policy is adhered to in respect of the Company’s responsibilities. To attend relevant seminars, courses and workshops as requested To secure best value for money in contracted services by means of competitive quotations etc. To negotiate contract terms and prices and to monitor and address issues relating to contractor performance. To advise and guide property management colleagues in respect of issues that may arise in connection with the development including technical build related issues, defects, repairs and H&S compliance matters. To manage service provision to the client and tenants. To exercise judgment on a daily basis in respect of mainte…
Customer Service Advisor employer: Cortland
Contact Detail:
Cortland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the property management industry, especially in relation to health and safety regulations. Understanding these key aspects will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in the past. This will highlight your ability to provide excellent service, which is crucial for this role.
✨Tip Number 3
Research Anthem Management and their approach to block property management. Being able to discuss their values and how they align with your own will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your negotiation skills, particularly in terms of securing best value for services. Think of specific instances where you've successfully negotiated contracts or resolved issues with contractors.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Property Support Associate position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service and property management. Use specific examples that demonstrate your ability to manage client relationships and handle technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and property management. Mention how your background aligns with the company's focus on client needs and service excellence.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Cortland
✨Understand the Company Culture
Before your interview, take some time to research Anthem Management's values and mission. Understanding their focus on customer service and property management will help you align your answers with what they prioritize.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of examples from your past experiences where you successfully managed client relationships or resolved issues, especially in a property management context.
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Be prepared to demonstrate how you can clearly convey information and handle difficult conversations with clients or tenants during the interview.
✨Highlight Your Attention to Detail
Given the role's responsibilities around health and safety compliance and contractor performance, emphasize your ability to pay attention to detail. Share examples of how you've ensured compliance or managed contracts effectively in previous roles.
