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- Tasks: Support daily operations and provide excellent customer service to students.
- Company: Join MCR Property Group, a growing team focused on exceptional student accommodation.
- Benefits: Enjoy a competitive salary, 37-hour work week, and opportunities for growth.
- Why this job: Be part of a friendly environment in a newly refurbished building with a positive impact.
- Qualifications: Experience in customer service or hospitality; strong communication and organisational skills required.
- Other info: Full-time, permanent role with Monday to Friday hours.
The predicted salary is between 24000 - 36000 £ per year.
MCR Property Group is seeking a proactive and reliable Customer Service advisor to support the daily operations of our newly renovated PBSA building in Sunderland. This is an exciting opportunity to be part of a growing team delivering exceptional accommodation and service to students in the region.
Working closely with the Site team, you will work together to ensure the smooth running of the site, provide excellent customer service to residents, and contribute to a positive living environment.
Key Responsibilities- Support the Site team with the day-to-day operations of the building
- Act as a main point of contact for students and visitors during working hours
- Carry out regular site inspections and ensure communal areas are clean, safe, and well-maintained
- Log and respond to maintenance requests, liaising with contractors where necessary
- Assist with student check-ins, check-outs, and room inspections
- Handle enquiries, complaints, and emergencies in a professional and timely manner
- Maintain accurate records and reports relating to health & safety, fire procedures, and maintenance
- Ensure compliance with MCR Property Group standards and statutory regulations
- Support lettings activity, viewings, and open days as needed
- Experience in student accommodation, hospitality, or a customer-facing role
- Organised and methodical with strong attention to detail
- Excellent interpersonal and communication skills
- Proficient with Microsoft Office and comfortable using property management systems - Hubspot
- A hands-on, can-do attitude with a willingness to go the extra mile
- Ability to remain calm and professional in dealing with issues or emergencies
- Knowledge of PBSA or residential lettings sector
- First Aid or Health & Safety certification
- Familiarity with compliance regulations in accommodation settings
- Competitive salary of £37-hour work week, Monday to Friday, 10am-6pm
- Opportunity to grow within a national property group
- Working in a newly refurbished, high-quality student development
- Friendly and supportive working environment
Job Types: Full-time, Permanent
Receptionist/Office Coordinator employer: Cortez Visual Communications, Inc.
Contact Detail:
Cortez Visual Communications, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Office Coordinator
✨Tip Number 1
Familiarise yourself with the specific needs of student accommodation. Understanding the unique challenges and expectations of students can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to provide exceptional service.
✨Tip Number 2
Highlight your customer service experience in similar environments. If you've worked in hospitality or any customer-facing role, be prepared to share specific examples of how you handled difficult situations or provided outstanding service, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experiences where you managed multiple tasks or projects simultaneously. This is crucial for a Receptionist/Office Coordinator role, so be ready to explain how you prioritise and maintain attention to detail.
✨Tip Number 4
Prepare to discuss your familiarity with property management systems like Hubspot. If you have experience using similar software, mention it during your conversation, as this will demonstrate your technical proficiency and ability to adapt quickly to their systems.
We think you need these skills to ace Receptionist/Office Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or student accommodation. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle enquiries and emergencies professionally, and how you can contribute to a positive living environment for students.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft Office and any experience with property management systems like Hubspot. Also, mention any certifications in First Aid or Health & Safety if you have them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cortez Visual Communications, Inc.
✨Show Your Customer Service Skills
As a Receptionist/Office Coordinator, you'll be the first point of contact for students and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle enquiries and complaints professionally.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you manage your time and tasks effectively, perhaps by sharing specific instances where your attention to detail made a difference in your work.
✨Familiarise Yourself with the Company
Research MCR Property Group and their values, especially regarding student accommodation. Showing that you understand their mission and how you can contribute will impress the interviewers and demonstrate your genuine interest in the position.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as emergencies or maintenance requests. Think through potential scenarios and prepare your responses, focusing on your calmness and professionalism in challenging situations.
