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- Tasks: Support lettings and block management teams with property viewings, inspections, and customer service.
- Company: Join MCR Property Group, a leading independent real estate company in the UK.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a difference in property management while enhancing tenant experiences.
- Qualifications: Experience in lettings or property management and strong customer service skills required.
- Other info: Flexible working hours and opportunities for travel across various locations.
The predicted salary is between 36000 - 60000 £ per year.
About MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.
Location: Luton - Permanent
The successful candidate will play a key role in supporting both the lettings and block management teams, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities while delivering a high standard of service to tenants and internal stakeholders.
Working closely with the lettings team, you will be responsible for assisting with property inspections and ensuring all units meet the required standards prior to occupation. You will also provide a visible onsite presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience. In addition, the role will support the block management team through routine building inspections, identifying and reporting maintenance or safety concerns, and assisting with general onsite operations.
Acting as a key point of contact between tenants, the lettings team, and block management, you will help ensure clear communication and the smooth day-to-day running of the development. General administrative responsibilities will include maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with both move-in and move-out processes to ensure a seamless experience for tenants. You will also provide flexible onsite support as required by both teams, adapting to operational needs as they arise.
Candidate Requirements:
- Applicants must have previous experience in lettings or property management and demonstrate strong customer service skills, with the ability to handle tenant enquiries and concerns in a calm and professional manner.
- You should be highly organised, capable of multitasking effectively, and confident working both independently and as part of a wider team.
- Strong written and verbal communication skills are essential, along with a high level of attention to detail and a proactive approach to problem-solving.
- Familiarity with property management software and standard office applications is preferred.
- The role will be based onsite in Luton with regular travel to other locations when required.
- Working hours will be generally consistent, although some flexibility will be required to meet tenant needs and operational demands.
- A full UK driving licence is essential.
Lettings & Property Manager employer: Cortez Visual Communications, Inc.
Contact Detail:
Cortez Visual Communications, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings & Property Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening at MCR Property Group or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research MCR Property Group, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your lettings expertise.
✨Tip Number 3
Show off your skills! If you get the chance, bring along examples of your previous work in lettings or property management. Whether it's reports, customer feedback, or even a portfolio of properties you've managed, tangible evidence can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MCR Property Group team!
We think you need these skills to ace Lettings & Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings & Property Manager role. Highlight your previous lettings experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your proactive approach aligns with our values at MCR Property Group. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong written and verbal communication skills are essential, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cortez Visual Communications, Inc.
✨Know Your Stuff
Make sure you brush up on your lettings and property management knowledge. Familiarise yourself with the latest trends in the real estate market, especially in the areas MCR Property Group operates. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves tenant interaction, be ready to share examples of how you've handled tenant queries or resolved issues in the past. Highlight your calm and professional approach to problem-solving, as this is crucial for a positive customer experience.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple priorities effectively. You might want to bring up specific tools or methods you use to stay organised, especially when juggling property inspections and administrative tasks. This will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or the challenges they face in property management. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
