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- Tasks: Manage daily operations, client relations, and drive sales in a fast-paced environment.
- Company: Cortez Visual Communications, Inc. is a dynamic company focused on delivering exceptional service.
- Benefits: Enjoy a flexible work environment with opportunities for personal growth and development.
- Why this job: This role offers autonomy, a chance to make an impact, and develop valuable skills.
- Qualifications: Sales and marketing skills, excellent communication, and customer service experience are essential.
- Other info: Experience with Propman is a plus but not required; travel between sites may be necessary.
The predicted salary is between 28800 - 42000 £ per year.
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We are looking to recruit an ambitious and self-motivated Business Centre Manager for our site based in Birmingham. The successful candidate for this autonomous role will be responsible for delivering the highest level of service and support to our existing clients whilst working to drive revenue and exceed budget targets. In this standalone role the postholder will be required to work unsupervised and manage their own workload. This is a fast paced and varied role therefore a flexible and adaptable approach to changing situations and the ability to remain calm under pressure is essential.
Requirements Of The Role
- To continuously work to strengthen and build the business within the centre through account management, proactive practices and delivering exceptional service to clients and agents alike.
- Manage the centre on a day-to-day basis ensuring the KPI\’s are being delivered and also maximum sales potential being reached.
- Report to the Property Manager and located primarily at one site but expected to travel between sites as required.
Job Description
- Line manage reception/administration staff within the centre.
- Responsible for the day-to-day operation of the site.
- Raise purchase orders for all services procured e.g. waste management, cleaning, ordering of office supplies
- Review all existing contracts and open to tender as and when required
- Schedule contractors
- Processing of supplier invoices.
- Client account management including negotiating with outstanding debtors
- Ensure that all Health & Safety, Waste Management & other Legislation is adhered to.
- To work with the Property Manager to compile and implement a sales and marketing strategy to increase the occupancy rate of the site.
- To work alongside the Property Manager to drive and deliver revenue into the property to meet and exceed the budgets.
- To ensure the KPI\’s for the site are being delivered to ensure maximum sales potential being reached.
- Ensure consistent, professional and proactive sales practices are adhered to, in line with defined KPI\’s.
- Conduct viewings and meetings with potential clients to promote the Business Centre.
- Carry out marketing and follow up on leads received to maximize sales potential whilst liaising with the Lettings & Marketing Teams
- Maintain accurate records of all business centre activities, including financial records, occupancy rates, and client information.
- Ensure that company procedures are adhered to.
- Any other tasks deemed reasonable by the Property Manager.
Skills And Experience
- Sales and Marketing skills
- Negotiating skills
- Compliance, confidently be able to adhere to relevant laws, regulations, and standards.
- Knowledge of Health & Safetly Legislation
- Excellent time management and prioritization skills
- Excellent communication skills
- Excellent customer service skills and the ability to deal with customer complaints
- Good working knowledge of Microsoft Office and the ability to offer basic IT assistance to clients
- Experience of Propman is desirable but not essential
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Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
-
Industries
Strategic Management Services
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Business Centre Manager employer: Cortez Visual Communications, Inc.
Contact Detail:
Cortez Visual Communications, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Centre Manager
✨Tip Number 1
Familiarise yourself with the local business landscape in Birmingham. Understanding the key players and market trends can help you tailor your approach when discussing potential clients and partnerships during interviews.
✨Tip Number 2
Highlight your experience in managing teams and driving sales. Be prepared to share specific examples of how you've successfully led a team or increased revenue in previous roles, as this will demonstrate your capability for the Business Centre Manager position.
✨Tip Number 3
Showcase your problem-solving skills by preparing for situational questions. Think of scenarios where you've had to adapt quickly or resolve conflicts, as this role requires a calm and flexible approach under pressure.
✨Tip Number 4
Network with professionals in the property management and business centre sectors. Attend local events or join relevant online groups to connect with others in the industry, which could provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Business Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, marketing, and management. Emphasise your ability to work autonomously and manage workloads effectively, as these are key aspects of the Business Centre Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client accounts or driven revenue in previous positions, showcasing your proactive approach.
Highlight Relevant Skills: Clearly outline your skills in negotiation, compliance with health and safety legislation, and customer service. Use bullet points to make this information easy to read and ensure it aligns with the job requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at Cortez Visual Communications, Inc.
✨Showcase Your Leadership Skills
As a Business Centre Manager, you'll be expected to lead and manage staff effectively. Be prepared to discuss your previous leadership experiences and how you motivate your team to achieve targets.
✨Demonstrate Your Sales Acumen
Since driving revenue is a key part of the role, come equipped with examples of how you've successfully increased sales or improved client relationships in past positions. Highlight any specific strategies you used.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and adapt to changing situations. Think of examples where you've successfully managed difficult situations or resolved conflicts with clients.
✨Familiarise Yourself with Relevant Legislation
Knowledge of Health & Safety and other relevant regulations is crucial. Brush up on these topics and be ready to discuss how you ensure compliance in your work environment.
