Product Adoption Executive London Based arrow_forward

Built for sport, Cortex is a platform that connects data, content and commercial inventory, elevating the fan experience and generating new multi-channel revenue opportunities for rightsholders. We are seeking a passionate and hands-on Product Adoption Executive to work closely with our direct customers and channel partners in relentlessly focusing on their adoption of our products, enabling them to get the most from our product suite. The Product Adoption Executive will use qualitative and quantitative methods to assess where end customers are gaining best value from our products and provide this information back to the Customer Success and Product teams to ensure we continually evolve our offerings to best align with market/client needs.

Cortex is a new brand with an exciting future, but built upon a 9 year legacy of working with major global sports rights holders. This is a great opportunity for an emerging and ambitious person to take this strong foundation and drive growth of a brand with a new vision, and in turn supercharge their career in the sports, media and technology industry.

• Develop and Execute Adoption Strategies (25%)
  • Create and implement strategies to drive user adoption of products and features
  • Identify key adoption challenges and pain points, and develop solutions to address them
  • Monitor product performance and identify areas for improvement in user adoption
• User Education and Enablement (15%)
  • In conjunction with the Manager, Product Training, assist in developing and delivering training materials and resources to help users understand and effectively use the products
  • Guide users through the product experience, providing support and answering questions
  • Stay current on product updates and new features to provide accurate and up-to-date guidance
• User Feedback Collection and Analysis (35%)
  • Actively gather user feedback to improve product adoption and user experience
  • Analyze user behavior data to identify areas for improvement and optimization
  • Prioritize and track customer feedback for product enhancements
• Collaboration and Communication (Continuous)
  • Collaborate with Customer Success, Sales, Partnerships and other teams to ensure a smooth product launch and continuous improvement
  • Maintain open communication with users and stakeholders to keep them informed and engaged
  • Contribute to the product roadmap by identifying user needs and potential areas for growth
• Tracking and Reporting (25%)
  • Monitor key metrics related to product adoption and user engagement
  • Regularly report on adoption progress and provide recommendations for improvement
  • Utilize data and analytics to track progress and measure success

• Experience
  • Experience in customer success or technology adoption within a software business
  • An understanding of software adoption techniques and data points
  • Experience working in a fast-paced, high-growth environment
• Skills
  • A willingness to build a deep knowledge of Cortex products
  • A strong communicator who can nuance delivery to meet particular audience needs
  • An ability to build and maintain relationships with internal and external stakeholders
  • An ability to prioritise on an impact vs urgency basis, moving dynamically between projects and workloads with ease
• Personal Attributes
  • Highly motivated and results-driven with a passion for technology, learning and development
  • A passion for the business of sports, media and technology
  • A can-do attitude; a self-starter who wants to drive the company forward
  • Ability to thrive in a dynamic and fast-paced environment
  • Collaborative, open to feedback and willing to learn

• End customer retention rates and associated revenue target achievement
• Return on Investment (ROI) of adoption programs and initiatives
• Customer and partner satisfaction and engagement rates in relation to training and adoption

Cortex offers a friendly and creative environment in our London office base with the flexibility to also work from home.

A “one team” approach means we work collaboratively across departments and with our clients and partners, sharing and developing knowledge and skill sets.

Dedicated to providing the best working environments for staff. Flexible work hours, hybrid working, recently renovated offices and support in setting up at home spaces.

Cortex values diversity as an equal opportunity employer and doesn’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.

Learning, development and career progression are encouraged and facilitated at Cortex, with all roles supplemented with relevant training courses, conferences and internal workshops.

Cortex’s expertise and industry connections are unrivalled; senior leaders come from backgrounds in some of the biggest names in sport from Opta to IMG.

Being a sports fan is not essential to succeeding at Cortex, but you will be offered the opportunity to experience some of the biggest sporting events in the global calendar.

About Cortex: The Cortex story began in 2015 when CEO Aidan met CTO Ciaran in the innovation laboratories of a university campus outside the youthful, tech-savvy city of Brighton, United Kingdom. Together with the start-up development team, they began to build a solution to a market problem, building technology to create more connected digital ecosystems. After 9 years developing the product suite in direct partnership with customers, Cortex was launched in 2024 to better serve the digitally diverse sports industry as a quick-to-deploy SaaS platform for data and revenue driven sports marketing. Cortex products are used by multiple top tier sports organisations and clubs including; Arsenal FC, Formula 1, ECB, the Hundred, Euroleague Basketball, URC, Premiership Rugby, RL Commercial, SA20 and SportFive and well as leading solutions agencies like UNRVLD, Strut Digital, Playfly and Skylark Creative.

Up for the challenge? This is a rare opportunity to be part of a fast-growing start-up business offering a lot of progression potential, opportunity and personal growth.

Send your CV and something that shows why you’re the perfect person for the job! This can be anything; a supporting email, a video or perhaps a case study of previous work….. the team wants to find out more about you.