Role summary
The Shop Assistant helps run one of our stores in Denbigh, Hull or Shrewsbury day to day: serving parents and pupils, keeping the shop stocked and tidy, and making sure every paid order reaches the customer. You are the face of School Shop Direct in your town, and the first point of contact for families buying school uniform. The role is busiest from mid-July to mid-September, when back-to-school demand peaks. Outside that period the pace is steadier and hours flex to match. You may occasionally beasked to cover at another store when the business needs it.
Key responsibilities
Shop floor and customer service
Open and close the store on time, following security procedures
Serve customers, help with sizing and fitting, and advise on each school's uniform requirements
Handle enquiries, exchanges and refunds in line with company policy
Resolve everyday customer issues and elevate complaints to the Area Supervisor
Orders and collections
Process in-store sales and customer orders accurately on the company system
Track outstanding paid orders and keep customers updated on delivery or collection dates
Prepare orders for collection and contact customers when they are ready
Support pick, pack and dispatch of online and school orders when needed
Stock
Receive deliveries and check them against paperwork
Keep shelves, rails and stockroom organised and replenished
Carry out stock takes and reconcile stock and orders on the system when asked
Report low stock, shortages and damaged items to the Area Supervisor promptly
Tills and cash
Operate the till and card terminal; balance takings at the end of each day
Follow cash-handling, banking and security procedures
Store standards
Keep the shop clean, safe and well presented
Follow health and safety, fire and data protection procedures
Carry out any other reasonable duties requested by management
Hours,flexibility and peak season
You are guaranteed a minimum of 3 days per week. Additional days are offered by agreement or as business needs require, up to full-time.
Working days and hours are set by the company in line with business need, with reasonable notice
Store opening hours may include Saturdays
From 15 July to 15 September (the back-to-school peak), availability requirements increase: longer hours, extra days and weekend working, including some Sundays, may be required
Outside the peak, days may be reduced towards the 3-day minimum when trade is quieter
Annual leave and Christmas shutdown
Holiday entitlement is 5.6 weeks per year (including
Shop Assistant in London employer: Corston Sinclair Ltd
At School Shop Direct, we pride ourselves on being an excellent employer, offering a supportive work culture where our Shop Assistants are valued as the face of our stores in Denbigh, Hull, and Shrewsbury. With flexible working hours, generous holiday entitlement, and opportunities for growth during peak seasons, we ensure that our employees feel empowered and engaged while serving families in their communities. Join us to be part of a team that prioritises customer service and teamwork, making a meaningful impact during the back-to-school rush and beyond.
