Role summary
The Shop Assistant helps run one of our stores in Denbigh, Hull or Shrewsbury day to day: serving parents and pupils, keeping the shop stocked and tidy, and making sure every paid order reaches the customer. You are the face of School Shop Direct in your town, and the first point of contact for families buying school uniform.
The role is busiest from mid-July to mid-September, when back-to-school demand peaks. Outside that period the pace is steadier and hours flex to match. You may occasionally beasked to cover at another store when the business needs it.
Key responsibilities
Shop floor and customer service
* Open and close the store on time, following security procedures
* Serve customers, help with sizing and fitting, and advise on each school's uniform requirements
* Handle enquiries, exchanges and refunds in line with company policy
* Resolve everyday customer issues and escalate complaints to the Area Supervisor
Orders and collections
* Process in-store sales and customer orders accurately on the company system
* Track outstanding paid orders and keep customers updated on delivery or collection dates
* Prepare orders for collection and contact customers when they are ready
* Support pick, pack and dispatch of online and school orders when needed
Stock
* Receive deliveries and check them against paperwork
* Keep shelves, rails and stockroom organised and replenished
* Carry out stock takes and reconcile stock and orders on the system when asked
* Report low stock, shortages and damaged items to the Area Supervisor promptly
Tills and cash
* Operate the till and card terminal; balance takings at the end of each day
* Follow cash-handling, banking and security procedures
Store standards
* Keep the shop clean, safe and well presented
* Follow health and safety, fire and data protection procedures
* Carry out any other reasonable duties requested by management
Hours,flexibility and peak season
You are guaranteed a minimum of 3 days per week. Additional days are offered by
agreement or as business needs require, up to full-time.
* Working days and hours are set by the company in line with business need, with reasonable notice
* Store opening hours may include Saturdays
* From 15 July to 15 September (the back-to-school peak), availability requirements increase: longer hours, extra days and w...
