At a Glance
- Tasks: Deliver exceptional customer experiences in our vibrant showroom environment.
- Company: Join a fast-growing architectural design company with a creative spirit.
- Benefits: Enjoy a supportive team, competitive pay, and opportunities for growth.
- Other info: Dynamic role with varied daily tasks and a friendly team atmosphere.
- Why this job: Be the face of our brand and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chelsea Design Centre Showroom
Address: Design Centre Chelsea Harbour (Inside the Zimmer + Rohde showroom, Ground Floor, North Dome), Lots Road, London SW10 0XE
Hours: Monday to Friday
The Company: Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last. We’ve grown quickly and seen huge success in our six years - launching in the UK, EU, UAE and USA. The key to our success lies in our high‑quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.
The Role: As a Customer Experience Advisor, you will be based in our showroom and play a key role in delivering best‑in‑class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email and face‑to‑face. Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. Your role will involve handling enquiries, maintaining accurate records, supporting technical queries, and preparing quotations. Every day will be different, but you will consistently deliver outstanding service at every touchpoint.
Customer Experience Advisor (Showroom Based) employer: Corston ltd
Corston Architectural Detail is an exceptional employer, offering a vibrant work culture within the stunning Chelsea Design Centre showroom. Employees benefit from a supportive team environment that fosters personal and professional growth, alongside opportunities to engage with high-quality products and a diverse clientele. With a commitment to outstanding customer service, this role provides a meaningful chance to make a lasting impact in the architectural design industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Showroom Based)
✨Tip Number 1
Get to know the company inside out! Research Corston Architectural Detail, their products, and their customer service ethos. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be chatting with customers face-to-face, over the phone, and via email. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your passion for customer service! During interviews or informal chats, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering outstanding experiences.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our vibrant team at the Chelsea Design Centre.
We think you need these skills to ace Customer Experience Advisor (Showroom Based)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love to hear about your experiences!
Tailor Your Application:Make sure to customise your application to fit the role of Customer Experience Advisor. Highlight relevant skills and experiences that align with our values at Corston Architectural Detail. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Corston ltd
✨Know the Company Inside Out
Before your interview, take some time to research Corston Architectural Detail. Understand their products, values, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for customer service and your commitment to delivering outstanding experiences.
✨Practice Common Interview Questions
Anticipate questions related to handling customer enquiries, managing technical queries, and preparing quotations. Practising your responses will help you feel more confident and articulate during the interview. Consider role-playing with a friend to get comfortable with your answers.
✨Dress the Part
Since you'll be working in a showroom, make sure to dress smartly for your interview. A professional appearance can make a great first impression and shows that you understand the importance of representing the brand well. Aim for a polished look that reflects the company's style.
