At a Glance
- Tasks: Assist customers with queries and maintain records while processing orders.
- Company: Join a vibrant team at Corston, known for its friendly culture.
- Benefits: Enjoy discounts on products and access to an on-site gym.
- Other info: Be part of a supportive team that values organisation and approachability.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Previous experience in technical customer service and strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
We’re looking for a Customer Service Advisor to help our Retail and Trade Team. We want to hear from anyone who’s approachable and organised, with previous experience in a technical customer service environment where you’ll have developed a flair for establishing rapport with customers.
Working within a vibrant and friendly team, you’ll be dealing with inbound and outbound calls, creating and maintaining customer records over the phone/email, processing orders and dealing with technical queries supported by our product engineers.
Benefits:
- Friends and family discount across all Corston products
- On Site Gym
Customer Experience Advisor employer: Corston ltd
Join our dynamic team as a Customer Experience Advisor, where you'll thrive in a supportive and friendly environment that values your contributions. With benefits like a friends and family discount on all Corston products and access to an on-site gym, we prioritise your well-being and work-life balance. We are committed to your professional growth, offering opportunities to enhance your skills while you engage with customers and tackle technical queries alongside our expert product engineers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Corston and their products so you can chat confidently about them during your interview. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, try role-playing with a friend or family member. This will help you feel more comfortable and sound professional when speaking with customers.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you keep track of customer records and manage multiple queries at once. We love seeing candidates who can juggle tasks while maintaining a friendly approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our vibrant team at Corston.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how approachable and friendly you are, so don’t be afraid to inject a bit of yourself into your words.
Highlight Relevant Experience:Make sure to mention any previous experience in technical customer service. We’re looking for someone who can establish rapport with customers, so share specific examples of how you've done this in the past.
Be Organised:Since the role involves maintaining customer records and processing orders, it’s important to demonstrate your organisational skills. A clear and structured application will show us that you can handle the tasks efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Corston ltd
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Corston's products. Understanding the technical aspects will help you answer queries confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Experience Advisor, building rapport is key. Prepare examples from your past experiences where you've successfully connected with customers or resolved conflicts. This will demonstrate your approachability and organisational skills.
✨Practice Common Scenarios
Think about typical customer service scenarios you might face in this role. Practising how you would handle technical queries or process orders can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
