We’ve grown quickly and seen huge success in our 7 years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.
Key Responsibilities
- Provide excellent customer service via telephone, email and written correspondence and deal with a high volume of telephone and email enquiries daily.
- Engage with customers in a friendly and professional manner while actively listening to their queries, questions and concerns.
- The ability and be open to learn is very important - ideally you will have previous experience within Technical Customer Service, however training and support is provided
- Work alongside the Trade Sales Team to support, qualify and process Trade Customer enquiries and applications.
- Provide assistance to customers, including explanation of procedures and policies
- Remain up to date on existing and new products, services and policies.
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Implement and process our returns and refunds procedure to ensure maximum customer satisfaction
- General administrative tasks including following up customer quotations and replacement orders
Skills, Knowledge and Expertise
- Preferred 1yr experience working in a customer service role particularly in a technical support environment. Full technical product training will be given
- Have excellent IT skills and able to navigate between various systems
- Have a good knowledge of CRM, order processing and ERP systems
- Excellent verbal and written communication skills
- Ability to multitask with a high attention to detail and accuracy
- A positive, proactive, adaptable and can-do attitude
- Be highly task and KPI driven
- Be comfortable with data entry and used to working collaboratively and as part of a successful team
- Authorisation to work in the United Kingdom (required)
Benefits
- Salary: £28,000 - £30,000
- Discretionary yearly bonus
- Competitive salary with 25 days holiday and Company Pension Scheme
- The opportunity to be part of a friendly supportive customer service team within a growing UK business
- Supportive management and clear progression opportunities
- A collaborative, design-led working environment with on-site gym
- Friends and family discount across all Corston products
- Free onsite parking
- Our purpose-built building requires a vehicle to commute to, so please do not apply if you do not have transport
Customer Service Advisor in Malmesbury employer: Corston Architectural Detail
Corston Architectural Detail is an exceptional employer, offering a dynamic and supportive work environment in the heart of London's design district. As a Showroom Accounts Manager, you'll enjoy competitive salary packages, attractive commission structures, and clear career progression opportunities while leading a high-performing team and building valuable relationships within the architecture and design community. With a focus on employee development and a collaborative culture, Corston is committed to ensuring every team member thrives in their role and contributes to the company's continued success.
Contact Details:
Corston Architectural Detail Recruitment Team
