About Corston
Corston Architectural Detail designs and manufactures coordinating collections of solid brass switches, sockets, hardware and lighting. Founded by a team of designers and engineers, we're known for creating timeless products that work seamlessly together throughout a space.
Since launching five years ago, we've grown rapidly across the UK, Europe, UAE and USA, building our reputation on exceptional products and outstanding customer experience.
The Role
We're looking for a driven and customer-focused Showroom Accounts Manager to lead our Pimlico Road showroom.
This is a hands-on role combining showroom leadership, account management and business development. You'll be responsible for driving sales, increasing showroom footfall, building relationships with trade and retail customers, and ensuring every visitor receives an exceptional experience.
Working closely with architects, interior designers and other industry professionals, you'll grow Corston's presence within the London design community while leading and developing a high-performing showroom team.
This is an exciting opportunity for someone who enjoys building relationships, driving commercial success and representing a premium design-led brand.
Key Responsibilities
- Lead, motivate and develop a high-performing showroom team.
- Deliver an exceptional customer experience across all customer interactions, both in person and remotely.
- Drive showroom sales and support the achievement of revenue and performance targets.
- Proactively build relationships with architects, interior designers, contractors and other trade professionals.
- Increase showroom footfall through outreach, networking and relationship-building activities.
- Host client meetings, product consultations, lunch-and-learns and showroom events.
- Ensure all customer and project opportunities are captured, managed and followed up effectively.
- Maintain showroom presentation to the highest standards at all times.
- Build long-term relationships with both retail and trade customers.
- Develop and implement local strategies to grow brand awareness and business performance.
- Work closely with internal teams to ensure service, sales and customer experience KPIs are achieved.
- Act as a brand ambassador for Corston within the local design and interiors community.
- Support the growth of Corston's presence within the London market through networking and industry engagement.
Skills, Knowledge and Expertise
Essential
- Minimum 2 years' experience in sales, account management or a customer-facing commercial role.
- Proven ability to build and maintain strong client relationships.
- Excellent customer service and customer experience skills.
- Strong verbal and written communication skills.
- Confident engaging with customers both in person and over the phone.
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities in a fast-paced environment.
- Proactive, adaptable and solutions-oriented approach.
- Results-driven with experience working towards sales targets and KPIs.
- Strong team leadership and people development skills.
Desirable
- Experience within interiors, architectural products, lighting, hardware or a related design-led industry.
- Experience working with architects, interior designers, contractors or trade professionals.
- Previous showroom, retail or hospitality leadership experience.
- Experience hosting client events, product presentations or networking activities.
- Interest in design, interiors and premium customer experiences.
Benefits
- Competitive salary of £34,000 - £36,000
- Attractive commission structure on top of base salary
- 25 days annual leave, plus bank holidays
- Company pension scheme
- Friends and family discount across all Corston products
- Day in lieu for every third Saturday worked
- Opportunity to play a key role in a growing international business
- Clear career development and progression opportunities
- Supportive, collaborative and design-led working environment
- Ongoing training and development
- The chance to work from Corston's flagship showroom in the heart of London's design district
- Opportunity to build valuable relationships within the architecture, interiors and design community
Contact Details:
Corston Architectural Detail Recruitment Team
