At a Glance
- Tasks: Deliver exceptional customer service in a vibrant showroom environment.
- Company: Join Corston Architectural Detail, a rapidly growing design company.
- Benefits: Enjoy discounts, generous leave, pension contributions, and life cover.
- Other info: Work in a high-end setting with great career growth potential.
- Why this job: Be part of a friendly team and make a real impact on customer experiences.
- Qualifications: 1+ year in customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chelsea Design Centre Showroom, Design Centre Chelsea Harbour (Inside the Zimmer + Rohde showroom, Ground Floor, North Dome), Lots Road, London SW10 0XE
Hours: Monday to Friday
The company, Corston Architectural Detail, was established by a team of creative designers and engineers with a shared vision to create hand-finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last. We’ve grown quickly and seen huge success in our six years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.
The role involves being based in our showroom and playing a key role in delivering best-in-class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email and face to face. Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. Your role will involve handling enquiries, maintaining accurate records, supporting technical queries, and preparing quotations. Every day will be different, but you will consistently deliver outstanding service at every touchpoint.
Key Responsibilities:- Provide excellent customer service via telephone, email and face to face
- Manage a high volume of daily customer enquiries efficiently and professionally
- Engage with customers in a friendly, attentive, and professional manner
- Actively listen and understand customer needs and concerns
- Strive to achieve first-contact resolution
- Support inbound trade enquiries
- Prepare and manage customer quotes
- Maintain up to date and accurate records of our customers within our CRM system
During busy times within the showroom, you will be expected to meet and greet customers.
Skills, Knowledge and Expertise:- Excellent verbal and written communication
- Ability to handle a high volume of calls and emails efficiently
- Ability to build strong relationships with customers
- High attention to detail and accuracy
- Positive, proactive and adaptable attitude
- High performer mindset
- Must have a minimum 1-year customer service experience
- Family & Friends discount on Corston Products
- 25 days annual leave + 8 Bank Holidays
- 4% Employer Contribution to Pension
- 4 x Salary Life Cover
- Opportunity to work in a high-end environment and for a company that is continually growing internationally, which offers many more career opportunities
Customer Experience Advisor (Showroom Based) in London employer: Corston Architectural Detail
Corston Architectural Detail is an exceptional employer, offering a vibrant and supportive work culture at the Chelsea Design Centre Showroom. With a commitment to outstanding customer service, employees enjoy generous benefits including 25 days of annual leave, a strong pension contribution, and opportunities for career growth in a rapidly expanding international company. Join a passionate team dedicated to delivering best-in-class experiences while working with high-quality, hand-finished products in a dynamic environment.
Contact Details:
Corston Architectural Detail Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Showroom Based) in London
✨Tip Number 1
Get to know the company inside out! Research Corston Architectural Detail and their products. This way, when you walk into that showroom, you can chat confidently about what they offer and how you can enhance the customer experience.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers face-to-face, over the phone, and via email, make sure you're comfortable expressing yourself clearly and professionally. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your customer service chops! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Advisor (Showroom Based) in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about customer service. Share any experiences that highlight your commitment to providing exceptional support, whether it's through phone calls, emails, or face-to-face interactions.
Be Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to highlight your skills and experiences, especially those that relate to handling enquiries and maintaining records.
Tailor Your Application:Take a moment to tailor your application to the role of Customer Experience Advisor. Mention specific skills from the job description, like your ability to manage high volumes of enquiries or your attention to detail, to show us you’re the perfect fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Chelsea showroom.
How to prepare for a job interview at Corston Architectural Detail
✨Know the Company Inside Out
Before your interview, take some time to research Corston Architectural Detail. Understand their products, values, and what sets them apart in the market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to provide exceptional service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you engage with customers in a friendly and professional manner.
✨Demonstrate Attention to Detail
In this role, maintaining accurate records and preparing quotations is crucial. Be ready to discuss how you ensure accuracy in your work. You might even want to bring along a sample of your previous work or a mock quote to demonstrate your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Corston. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
