At a Glance
- Tasks: Deliver exceptional customer service in a vibrant showroom environment.
- Company: Join a rapidly growing design company with a passion for quality and customer satisfaction.
- Benefits: Enjoy competitive salary, generous leave, and discounts on products.
- Other info: Opportunities for career growth in an international setting.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 1+ year of customer service experience and excellent communication skills.
The predicted salary is between 29000 - 31000 £ per year.
Application Deadline: 18 June 2026
Department: Customer Experience
Employment Type: Full Time
Location: Chelsea Harbour UK
Compensation: £29,000 - £31,000 / year
Description Role: Customer Experience Advisor (Showroom based)
Location: Chelsea Design Centre Showroom
Address: Design Centre Chelsea Harbour (Inside the Zimmer + Rohde showroom, Ground Floor, North Dome), Lots Road, London SW10 0XE
Hours: Monday to Friday
Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last. We’ve grown quickly and seen huge success in our six years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.
The role: As a Customer Experience Advisor, you will be based in our showroom and play a key role in delivering best-in-class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email and face to face. Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. Your role will involve handling enquiries, maintaining accurate records, supporting technical queries, and preparing quotations. Every day will be different, but you will consistently deliver outstanding service at every touchpoint. During busy times within the showroom, you will be expected to meet and greet customers.
Key Responsibilities
- Provide excellent customer service via telephone, email and face to face
- Manage a high volume of daily customer enquiries efficiently and professionally
- Engage with customers in a friendly, attentive, and professional manner
- Actively listen and understand customer needs and concerns
- Strive to achieve first-contact resolution
- Support inbound trade enquiries
- Prepare and manage customer quotes
- Maintain up to date and accurate records of our customers within our CRM system
Skills, Knowledge and Expertise
- Excellent verbal and written communication
- Ability to handle a high volume of calls and emails efficiently
- Ability to build strong relationships with customers
- High attention to detail and accuracy
- Positive, proactive and adaptable attitude
- High performer mindset
- Must have a minimum 1-year customer service experience
Benefits
- Family & Friends discount on Corston Products
- 25 days annual leave + 8 Bank Holidays
- 4% Employer Contribution to Pension
- 4 x Salary Life Cover
- Opportunity to work in a high-end environment and for a company that is continually growing Internationally, which offers many more career opportunities
Customer Experience Advisor (Showroom Based) employer: Corston Architectural Detail
Corston Architectural Detail is an exceptional employer, offering a vibrant work culture in the heart of Chelsea Harbour. As a Customer Experience Advisor, you will thrive in a supportive environment that values outstanding customer service and provides ample opportunities for professional growth within a rapidly expanding international company. With competitive compensation, generous leave, and unique benefits like family discounts on products, Corston is dedicated to ensuring a rewarding and fulfilling experience for all employees.
Contact Details:
Corston Architectural Detail Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Showroom Based)
✨Tip Number 1
Get to know the company inside out! Research Corston Architectural Detail and their products. This will help you connect with customers and show that you're genuinely interested in providing top-notch service.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to engage with customers in a friendly and professional manner is key. Role-play with a friend to boost your confidence.
✨Tip Number 3
Be proactive during your interview! Think of examples from your past experience where you've gone above and beyond for a customer. This shows that you have the right mindset for a Customer Experience Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our vibrant team at the Chelsea showroom.
We think you need these skills to ace Customer Experience Advisor (Showroom Based)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Experience Advisor role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Your Personality:We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. We’re looking for someone who can engage with customers in a friendly manner, so show us what makes you stand out!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Corston Architectural Detail
✨Know the Company Inside Out
Before your interview, take some time to research Corston Architectural Detail. Understand their products, values, and what sets them apart in the customer experience realm. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to handle enquiries and provide exceptional service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. Be ready to discuss how you can bring that same energy to their showroom.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to fully understand before responding. This shows that you value communication and are committed to understanding customer needs, which is key for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Corston. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.
