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- Tasks: Manage IT support requests and resolve issues at a 2nd Line level.
- Company: Join the award-winning Pharmaxo Group, a leader in healthcare innovation.
- Benefits: Enjoy a competitive salary, generous leave, and a bonus scheme.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Two years of 2nd Line IT Support experience required.
- Other info: Dynamic workplace with opportunities for growth and employee recognition.
The predicted salary is between 29000 - 41000 £ per year.
The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK. We are located in a modern manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath.
The Pharmaxo Group comprises of:
- Bath ASU which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.
- Pharmaxo Healthcare which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.
- Pharmaxo Scientific which develops the innovations in biotechnology, data and information technology that drive our businesses.
Your role involves managing support requests via our ITSM platform, using your knowledge and experience at a 2nd Line level to take issues through to resolution or, where necessary, escalating with strong handover and troubleshooting detail. As the primary escalation point for 1st Line Support, you will provide a solid backbone to the support function offering mentoring and advice internally as well as a dependable communications link between the IT Infrastructure department, other business departments, partner service providers, suppliers, and customers.
We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact careers@pharmaxo.com and we will be happy to support you through the process.
Benefits include:
- Annual salary: up to £36,750 (inclusive of Outer London weighting)
- Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years’ service)
- Annual company bonus scheme (subject to scheme eligibility)
- Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
- Generous Life Assurance package
- Access to Employee Assistance Programme, counselling service and virtual GP service
- Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.
Experience required: Two years’ experience in IT Support at 2nd line level within an enterprise environment.
IT Support Engineer – Clinical / 2nd Line employer: Corsham Science
Contact Detail:
Corsham Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer – Clinical / 2nd Line
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Pharmaxo or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the specific needs of a 2nd Line IT Support role. We recommend practising common troubleshooting scenarios that you might face in the job.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your past experiences where you successfully resolved issues. This will demonstrate your capability and confidence in handling support requests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pharmaxo team.
We think you need these skills to ace IT Support Engineer – Clinical / 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your 2nd line support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved IT issues in the past. We’re looking for someone who can troubleshoot effectively and communicate well with both technical and non-technical teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Corsham Science
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 2nd Line IT support. Be prepared to discuss troubleshooting methods, common issues, and how you would handle specific scenarios that might arise in a clinical setting.
✨Showcase Your Communication Skills
As the role involves liaising with various departments and external partners, practice articulating complex IT concepts in simple terms. Demonstrating your ability to communicate effectively will show that you can bridge the gap between technical and non-technical staff.
✨Familiarise Yourself with ITSM Tools
Since you'll be managing support requests via an ITSM platform, it’s crucial to have a good understanding of these tools. If possible, get hands-on experience or at least read up on the specific ITSM software used by the company to show your initiative.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the technologies they use, and how they measure success in the IT Support role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
