Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and assist with technical issues in a dynamic environment.
- Company: Join a leading pharmaceutical company at Corsham Science Park.
- Benefits: Enjoy generous annual leave, pension contributions, and employee assistance programs.
- Why this job: Kickstart your career in IT while making a difference in healthcare.
- Qualifications: Strong knowledge of Microsoft Windows, Office applications, and PC hardware setup.
- Other info: Collaborate with diverse teams and grow your skills in a supportive atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A leading pharmaceutical company based in Corsham Science Park is seeking a dedicated IT Support Technician. The role involves monitoring and triaging support requests, providing first-line technical assistance, and collaborating with various internal teams.
Candidates should have a strong grasp of Microsoft Windows and Office applications as well as experience with PC hardware setup.
Benefits include generous annual leave, pension contributions, and access to an employee assistance program.
First-Line IT Support Engineer - Helpdesk & ITSM in Corsham employer: Corsham Science
Contact Detail:
Corsham Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Support Engineer - Helpdesk & ITSM in Corsham
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising how you'd handle specific technical issues, as well as your approach to customer service. Show them you’re ready to tackle any challenge!
✨Tip Number 3
Don’t forget to highlight your teamwork skills! Since this role involves collaborating with various internal teams, we should emphasise our ability to work well with others during interviews. Share examples of past experiences where you’ve successfully collaborated.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in the role and the company. Let’s make that application count!
We think you need these skills to ace First-Line IT Support Engineer - Helpdesk & ITSM in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows and Office applications, as well as any relevant hardware setup skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your collaborative spirit!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully triaged support requests or resolved technical issues in the past. We love candidates who can think on their feet and provide first-line assistance effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Corsham Science
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and Office applications. Be ready to discuss specific features or troubleshooting steps you've used in the past. This will show that you’re not just familiar with the software, but that you can handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged support requests or resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to work under pressure.
✨Familiarise Yourself with ITSM Tools
If you have experience with IT Service Management (ITSM) tools, be sure to mention it. If not, do a bit of research on common platforms used in the industry. Showing that you understand these tools can set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT support processes or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers!