Steps Reablement Administrator in Liskeard

Join Our Team at Corserv Care as an Administrator (PA) for our Reablement Care Service!

About the role:

Are you an organised, detail-oriented individual with a passion for supporting people and processes? We are looking for a proactive Administrator to join our dynamic STEPs Reablement Care team. In this key role, you will provide vital administrative support, working one-to-one with the Registered Manager and providing personalised secretarial support in a well-organised and timely manner.

Role Purpose:

As the Reablement Administrator, you will perform secretarial work and provide the Registered Reablement Manager with day-to-day administrative support and anything delegated by the manager to the Deputy Managers. Your duties will include administrative tasks such as planning and scheduling events, handling correspondence, and managing personal calendars and company deadlines.

The Reablement Administrator will provide supervisor support for the Out-Of-Hours-Service teams, completing supervision, PDP support, and admin tasks related to OOHs, covering open shifts, and managing their calendar. You may be required to support with any administration tasks required by the Deputy Managers and Community Care Supervisors as directed by the Registered Manager.

What you will be doing:

• Supervise the Out-Of-Hours team, completing all supervision, PDP support, and admin tasks such as managing the rota calendar and organising cover where there are gaps within the rota.
• Liaising with staff, suppliers, stakeholders, and service users.
• Completing the weekly performance spreadsheet for Steps, training, and delegating to Scheduler/Business support when on leave.
• Respond to customer enquiries as received, resolving issues where able and recording on feedback forms.
• Completing the weekly CCS office rota and the monthly OOHs rota.
• Collate and complete the monthly performance reporting spreadsheet for Quality & Assurance Lead.
• Planning and organising CCS to chair team meetings and arrange for appropriate cover to take the minutes.
• Typing, compiling, and preparing reports, presentations, and correspondence as required by the Registered Manager.
• Booking and supporting with agenda planning for CCS team meetings, taking the minutes.
• Monitoring SharePoint to ensure that data is correct and updated, ensuring any concerns are shared with the Manager in a timely fashion.
• Implement a daily record spreadsheet of referral data, number received, number processed, number rejected, number accepted.
• Oversight of productivity returns – ensure completed on time and that the data recorded is accurate and correct.
• Auditing performance targets and recording for the manager to refer to, including checking visits completed within working days, checking Care plans completed within days.
• Gathering data entry for CCS supervision form to support the Deputy Registered Managers with the audits of care plans and diaries of interventions on a monthly basis.
• Scheduling Registered manager appointments and managing diary entries.
• Any additional administration tasks as requested by the Registered Manager.
• Make phone calls to customers relating to Quality Assurance.
• Support when busy to complete all administrative tasks involved with setting up a new customer on the scheduling system.
• Use a variety of systems to record data promptly and accurately.
• Manage information in line with the Company’s policies, procedures, and guidance on subjects such as Data Protection, Freedom of Information, confidentiality, information security and sharing, the information lifecycle, and data quality, to ensure compliance and efficient and effective information governance.
• To use related IT packages effectively, updating and maintaining computerised systems to ensure the team performs successfully.
• Management and housekeeping of electronic folders.
• Participation in service development projects, including tasks such as data collection and analysis.
• Hold access to and limited oversight of Registered Manager Reablement email inbox and ensure urgent emails are responded to or forwarded to appropriate deputy managers in Registered manager's absence.
• Oversee incoming e-mail queries into the team mailbox screening them for the Registered manager.
• Assist with the preparation and maintenance of statistical information as required.
• Undertake a range of other support tasks including photocopying, faxing, scanning, and other general duties including filing, assisting managers with e-mails, post, and room bookings.
• Deal with telephone calls, in particular from customers, the public, other organisations, operational managers/staff and, in the absence of registered manager, provide advice and ensure urgent actions taken as necessary.
• To operate with due regard to Corserv Care’s confidentiality policies, the Data Protection Act and best practice.
• To ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the team develops to enable effective and appropriate staffing levels to meet demand.
• Undertake Company mandatory training and be responsible for your own continued learning and development.

About you:

• GCSE or equivalent in Mathematics and English or equivalent experience.
• Experience in dealing with a wide range of stakeholders both internal and external to the Company including the tact and diplomacy required to deal with sensitive issues.
• Able to interact productively with managers and staff at all levels.
• Sound experience of using Microsoft Office applications and proficient in accurately and appropriately storing or amending all relevant data on the appropriate software.
• Ability to prioritise and manage day-to-day workload and work with the minimum amount of supervision.
• Understands and applies the principles of the GDPR & the Freedom of Information Act.
• Good oral communication skills both face-to-face and all other means of communication.
• Experience of being proactive and able to problem solve, and meeting deadlines.
• Ability to work effectively as part of the STEPs Reablement Team.
• Educated to NVQ level in health and social care or equivalent experience.
• Educated to NVQ level in business and administration or equivalent experience.
• Experience within the care sector or similar is desirable.

Safeguarding:

We are committed to safeguarding the welfare of all our service users, clients, and customers. This role is subject to a basic DBS check.

About Corserv Care:

Trusted – Positive – Innovative – Collaborative – Join us. It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development. With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all backgrounds and experience.

ABOUT THE TEAM:

Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café, and Employment Services under one brand, to improve the quality, capacity, and resilience of the care market in Cornwall.