At a Glance
- Tasks: Assist passengers needing special support, ensuring a safe and dignified experience.
- Company: Join a leading airport team dedicated to exceptional customer service.
- Benefits: Competitive hourly wage, generous pension, employee discounts, and paid holidays.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Make a real difference in people's travel experiences while developing your skills.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 13 - 16 € per hour.
Key Accountabilities:
- Support passengers requiring special assistance, including reduced mobility passengers, elderly travellers, families with infants, and unaccompanied minors.
- Providing assistance to passengers with reduced mobility, hidden disabilities and unaccompanied minors in accordance with EC/ and airline and airport procedures.
- Ensuring a personalised service by capturing accurate passenger information, while being flexible and sensitive to any changes in their requirements.
- Support the Ground Operations Manager in yearly events to support the Assistance product and meet CAA CAPA requirements. Maintaining daily reporting processes in line with ECAC and local airport processes.
- Ensure safe, dignified, and timely handling/lifting of passengers in accordance with aviation safety regulations and service standards.
- To provide assistance to all passengers to the highest standard of customer service, maintaining these service delivery standards in the events of airline disruption, in accordance with airline and airport procedures.
- Obtaining the latest flight information from the Airlink system and appropriate use of the public announcement system and handheld radios and maintaining accurate records on the Airlink system and application.
- To support passengers in accordance with airline procedures for lost/damaged baggage using SITA World Tracer system and coordinating facilitating communications between passengers and airlines.
- Maintain all areas of the landside and airside environments in meeting H&S requirements, completing equipment safety checks, supporting passenger movements and resources, required for the operational day.
- Respond calmly and effectively to irregular operations or emergency situations as trained.
- To be responsible for your own self-development, undertaking training as appropriate.
Knowledge, skills and experience:
- Essential:
- Dealing with the public, in a face-to-face customer service-related position.
- Ability to work well within a team.
- Proactive in using own initiative to deliver and maintain service delivery standards.
- Good basic education standards to GCSE level, especially English and Maths Grade C and above.
- Extremely well presented and of smart appearance.
- Good oral, numerical and organisational skills.
- Positive attitude with a willingness to learn.
- Extremely flexible.
- Ability to remain calm and methodical in stressful situations.
- Computer literate and be competent in the use of Microsoft office products, including Word, Excel, PowerPoint, use of internet and intranet.
- Ability to obtain an airside driving permit with comprehensive medical.
- Means of transport to meet the needs of the airport business hours.
- Willingness to work in a shift environment (including weekends, bank and public holidays).
- Desirable:
- Dealing with passengers with reduced mobility and/or hidden disabilities.
- Experience in passenger moving and handling.
- Airport / Airline / Travel Agency experience.
- Health and Safety qualification, Level or equivalent.
- Customer Service qualification, Level or equivalent.
- Awareness in Safeguarding.
- Awareness in supporting individuals with hidden disabilities.
- Awareness of CAA and EU regulations in line with CAP A.
- Previous experience of driving larger vehicles.
Our offer to you:
- Salary: £ per hour (increasing in April).
- Working Hours: Hours.
- Contract Type: Seasonal.
- Base: Cornwall Airport Newquay.
Working with us you will have an employee benefits package that includes:
- Generous pension scheme with employer contribution.
- Employee discount scheme and wellbeing events.
- Paid holiday.
- Investment and support in your continuous training and development.
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
Passenger Assistance Agent in Cornwall employer: Corserv
As a Passenger Assistance Agent at Cornwall Airport Newquay, you will be part of a dedicated team that prioritises exceptional customer service and the well-being of all passengers, including those with special needs. Our supportive work culture fosters personal and professional growth, offering continuous training and development opportunities, alongside a generous benefits package that includes a pension scheme and employee discounts. Join us in creating a safe and welcoming environment for travellers while enjoying the unique charm of working in a vibrant airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistance Agent in Cornwall
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the airline or airport. Understanding their values and how they treat passengers can help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in customer service and handling special assistance needs.
✨Tip Number 3
Show off your flexibility! In your interview, highlight your ability to adapt to changing situations, especially in a fast-paced environment like an airport. Share examples of how you've successfully managed unexpected challenges in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Passenger Assistance Agent in Cornwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Passenger Assistance Agent role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Soft Skills:This role is all about helping people, so don’t forget to emphasise your interpersonal skills. Talk about times when you've dealt with challenging situations calmly and effectively. We love candidates who can keep their cool under pressure!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Corserv
✨Know Your Passenger Assistance Basics
Familiarise yourself with the key responsibilities of a Passenger Assistance Agent. Understand the specific needs of passengers requiring special assistance, such as those with reduced mobility or hidden disabilities. This knowledge will help you demonstrate your commitment to providing excellent service during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers, especially in challenging situations. Highlight your ability to remain calm and methodical under pressure, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Teamwork and Flexibility
Be ready to discuss how you work well within a team and adapt to changing circumstances. Share instances where you've collaborated with others to achieve a common goal, especially in a customer service environment. This will show that you're proactive and can maintain service delivery standards.
✨Research and Prepare for Safety Protocols
Understand the aviation safety regulations and procedures relevant to the role. Be prepared to discuss how you would handle emergency situations or irregular operations. Showing that you take safety seriously will impress your interviewers and demonstrate your readiness for the job.
