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- Tasks: Provide vital support by handling emergency calls and assisting clients in distress.
- Company: Join Corserv Care, a supportive team dedicated to helping others.
- Benefits: Earn £12.60 per hour with overtime, hybrid work options, and career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced environment.
- Qualifications: Good IT skills, database knowledge, and ability to stay calm under pressure.
- Other info: Flexible shifts with a mix of home and office work, plus opportunities for advancement.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team at Corserv Care as a Call Handler (Nights)/ TEC Officer
Salary: £12.60 per hour plus overtime and shift enhancements.
Working Hours: 37 per week across a 5 week rota. Working 12 hour shifts at night, 7pm to 7am. Some days 7am to 7pm. When we are short staffed, we will ask night time staff to move to days and vice-versa. There are some day shifts in the night time rota (approx. 3 days in a 5 week rota).
Contract Type: Permanent
Base: Corserv Care Lifeline, Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG.
Other: Hybrid role. Some shifts are office based at Roche and some shifts are working from home. The majority of nights are home working.
About the role
Do you love helping people, do you have excellent communication skills and would you make a good alarm receiver/call operator for our TEC Services? We’re looking for a Call Handler/TEC Officer to join our dynamic HR team. In this key role, you'll provide vital support responding promptly and professionally to incoming emergency calls from our Corserv Care clients. If you're looking to grow your career in Technology Enabled Services within a supportive and fast-paced environment, we’d love to hear from you.
Role purpose: TEC Services is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
What you’ll be doing:
- All calls need to be answered in accordance with Technology Enabled Care (TEC) requirements and standards. Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
- As part of the role, you will also be expected to respond to out of hours calls on behalf of Housing Associations and Local Authority partners, including emergency housing repairs, homeless assessments, and lone worker monitoring, as well as providing advice and assistance in response to general enquiries.
- The role includes administration support to TEC Service including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
- The split of duties will be approximately 75% alarm calls handling and 25% administrative support.
About you
Qualifications & experience essential criteria:
- Good knowledge and skills in the use of databases including data input/record keeping.
- Good IT skills and ability to learn new software.
- Ability to work in a fast-paced environment and work to deadlines.
- To be able to remain calm and offer excellent customer service.
- Ability to be flexible to meet rota pattern and service priorities.
Qualifications & experience desirable criteria:
- Experience in health or social care
- Previous call centre experience
- Knowledge of technology enabled care equipment
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the apply section to create a candidate profile, answer the screening questions and upload a CV.
Closing date: Midnight Thursday 29th January 2026
Thank you for your interest and we look forward to hearing from you soon!
Call Handler (Nights)/ TEC Officer in St Austell employer: Corserv, Ltd.
Contact Detail:
Corserv, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler (Nights)/ TEC Officer in St Austell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corserv Care. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Call Handler/TEC Officer, especially your communication skills and ability to stay calm under pressure.
✨Tip Number 3
Show off your tech skills! Since this role involves technology enabled care, be ready to discuss any relevant experience you have with databases or tech equipment. If you’ve used similar systems before, share those examples!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Handler (Nights)/ TEC Officer in St Austell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with the role of Call Handler/TEC Officer, so don’t hold back on showcasing your customer service and IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people and how you can contribute to our TEC Services. Keep it concise but engaging – we want to feel your enthusiasm!
Be Clear and Concise: When filling out the application, make sure your answers are clear and to the point. We appreciate straightforward communication, especially since this role involves handling emergency calls. Show us you can communicate effectively right from the start!
Apply Through Our Website: We’ve made applying super easy! Just head over to our website, create a candidate profile, and upload your CV. It’s a straightforward process, and we can’t wait to see your application come through!
How to prepare for a job interview at Corserv, Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler/TEC Officer. Familiarise yourself with the key tasks like responding to emergency calls and providing support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves handling potentially distressing calls, practice how you would communicate effectively and calmly in such situations. Prepare examples from your past experiences where you successfully managed difficult conversations or provided excellent customer service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Think of specific situations where you had to make quick decisions or handle emergencies, and be ready to discuss them in detail.
✨Highlight Your Flexibility
Given the nature of the shifts and the need to adapt to changing circumstances, emphasise your flexibility and willingness to work varied hours. Share any previous experiences where you successfully adapted to new schedules or roles, showing that you can thrive in a dynamic environment.
