Care Coordinator Care & Support in Liskeard

Join Our Team at Corserv Care as a Community Services Care Coordinator.

Salary: £25,948 - £30,948

Working Hours: 37

Contract Type: Permanent

Base: Oakland Mews, Liskeard, PL14 3UX

About the Role

Are you an organised, detail‑oriented individual with a passion for supporting people and processes? We’re looking for a proactive Community Services Care Coordinator to join our dynamic Care & Support team. If you want to grow your career in the Care Sector by working within a professional, skilled, supportive and fast‑paced environment, we’d love to hear from you.

Role Purpose

The role is instrumental in providing first line supervision and support for frontline workers, ensuring effective daily operations and maintaining high standards of care.

What you'll be doing

• Regular review of the scheduling system throughout the day to ensure support workers are logging in and out of visits as planned.
• Responding to real‑time alerts generated by the system by contacting support workers to check on their safety and welfare and any circumstances preventing them from attending the visit as planned.
• Carrying out reactive scheduling in response to short‑notice sickness or other absence or any other factor creating a gap in the rota.
• Contact customers to provide an update if their visit is running late or needs to be rescheduled to a different time.
• Where appropriate, liaise with family members or appointed individuals over planned visit times and changes required.
• On a shift‑by‑shift basis effectively lead and manage a staff team of support workers in the geographical area, ensuring staff are well supported and directed in their day‑to‑day activities.
• This will include regular care supervision, performance management, appraisals and team meetings.
• Rota management for the staff and general administration duties including managing staff and service‑user files at the central office.
• Identify training and development needs of the staff teams you manage and liaise with the Learning & Development team to ensure training is up to date.
• Establish excellent interpersonal skills, to include team meetings, within the team to facilitate the delivery of a high‑quality service at all times.
• Monitor risk assessments for individual service users and implement measures to ensure that identified risks are managed appropriately whilst enabling the individual to live a full and fulfilling life.
• Liaise with health‑care professionals, in discussion with the Manager.
• Raise concerns where necessary to ensure the best possible support is obtained and provided to individual customers.
• Attend and participate in multi‑disciplinary team meetings; supporting and advocating the best interests of the customer.
• Manage sickness within the service in line with the sickness policy.
• Ensure that all care plans and risk assessments are continually monitored and reviewed, documented and fed back to the team and form part of the ongoing assessment and monitoring system set in place for the individual customer.
• Support the Registered Manager as required with a value‑based recruitment process.
• Induct new team members and support new staff to successfully complete their settling‑in period.
• Support the Registered Manager with tendering for packages of care to support maximum growth and delivery.
• Support the Registered Manager with audits and quality assurances as requested.
• Support the Business Support Administrator with customer services by answering daily phone calls and email box monitoring.
• Attend meetings and appointments with customers as required and include relevant information within the care plan and risk assessments.
• Be knowledgeable about safeguarding adults policies and procedures; ensure that all concerns are raised appropriately with your line manager, Adult Care and Support and the triage team.
• Advise and manage training needs within the team and ensure the team members attend required training as well as delivering training.
• Support and mentor new staff into their role, ensuring they gain the necessary confidence and skills required including assessing care certificate.

Qualifications & Experience (Essential)

• NVQ3 Health & Social Care or equivalent.
• Minimum 2 years in a supervisory role.
• Evidence of leading a successful team/service.
• Setting/achieving business and quality targets.
• Team leadership/development.
• Product service development IT – e.g. Outlook, Word, Excel, customer care.
• Budget/finance management.
• Marketing and promotion.
• Knowledge of CQC standards and regulatory requirements.
• Successfully leading a team through change.
• Clarity of thought and communication.
• Desire to succeed.
• Creative thinker.
• Business development.
• Flexible approach to management.
• Ability to motivate, engage and value staff at all levels.
• Full driving licence.
• Use of a vehicle.
• Vehicle business insurance.

Working with us you will have an employee benefits package that includes

• Generous pension scheme with employer contribution.
• Employee discount scheme and wellbeing events.
• Holiday starting at 23 days and increasing to 28 with service (pro‑rata if part‑time) with option to purchase additional, plus bank holidays.
• Cycle to Work scheme.
• Flexible working hours & home working options.
• Investment and support in your continuous training and development.
• Opportunity to become a safeguarding advocate, health & wellbeing champion and mental health first aider.

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an enhanced DBS check.

About Corserv Care

Trusted – Positive – Innovative – Collaborative – Join us. It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the county and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development. With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all backgrounds and experience.

About the Team

Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.